Monk Office Customer Experience Survey 2023

Question Title

* 1. How do you most often shop with Monk Office?

Online Ordering

Sales Representative

Retail store

Customer Experience Team

Question Title

* 2. If you shop in our retail stores, which stores do you most often shop in? You can select more than one if you wish. If you don't shop in our retail stores, please skip to question 3.

Uptown - 3335 Oak St. (Monk Office)

Downtown - 905 Fort St. (Monk Office & Art)

Downtown - 1200 Broad St. (Monk Office)

Royal Oak - 4430 West Saanich Rd. (Monk Office)

Sidney - 9839 5th St. (Monk Office)

Sidney - 2455 Beacon Ave. (Island Blue Art & Framing)

Duncan - 138 Craig St. (Monk Office)

Courtenay - 2760 Cliffe St. (Monk Office)

Port Hardy - 7160 Rupert St. (Monk Office)

Question Title

* 3. Tell us which type of product you most often purchase.

Office products (stationery & office accessories)

Furniture

Office machines or accessories (copiers, printers, ink, toner etc.)

Art supplies

None, I use your services only (see next question)

Other (please specify)

Question Title

* 4. Tell us which type of service you most often utilize.

IT Managed Services

Office layout and design

Print and copying in retail stores

Custom printing

Furniture installation

Service and repair of office machines

None, I only buy supplies

Other (please specify)

Question Title

* 5. How satisfied are you with the following at Monk Office:

	Very dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Very satisfied	N/A
Our product selection	Our product selection Very dissatisfied	Our product selection Somewhat dissatisfied	Our product selection Neither satisfied nor dissatisfied	Our product selection Somewhat satisfied	Our product selection Very satisfied	Our product selection N/A
The services we provide	The services we provide Very dissatisfied	The services we provide Somewhat dissatisfied	The services we provide Neither satisfied nor dissatisfied	The services we provide Somewhat satisfied	The services we provide Very satisfied	The services we provide N/A
Our retail shopping experience	Our retail shopping experience Very dissatisfied	Our retail shopping experience Somewhat dissatisfied	Our retail shopping experience Neither satisfied nor dissatisfied	Our retail shopping experience Somewhat satisfied	Our retail shopping experience Very satisfied	Our retail shopping experience N/A

Comments

Question Title

* 6. I get good value for my money at Monk Office.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Comments

Question Title

* 7. How would you rate your overall Customer Experience at Monk Office?

Very positive

Positive

Neutral

Negative

Very negative

Comments

Question Title

* 8. How likely are you to recommend the following as it relates to Monk Office:

	Very unlikely	Somewhat unlikely	Neither likely or unlikely	Somewhat likely	Very likely	N/A
Office Products (stationery & office accessories)	Office Products (stationery & office accessories) Very unlikely	Office Products (stationery & office accessories) Somewhat unlikely	Office Products (stationery & office accessories) Neither likely or unlikely	Office Products (stationery & office accessories) Somewhat likely	Office Products (stationery & office accessories) Very likely	Office Products (stationery & office accessories) N/A
Retail stores	Retail stores Very unlikely	Retail stores Somewhat unlikely	Retail stores Neither likely or unlikely	Retail stores Somewhat likely	Retail stores Very likely	Retail stores N/A
Furniture	Furniture Very unlikely	Furniture Somewhat unlikely	Furniture Neither likely or unlikely	Furniture Somewhat likely	Furniture Very likely	Furniture N/A
Monk Office Technology (business machines etc.)	Monk Office Technology (business machines etc.) Very unlikely	Monk Office Technology (business machines etc.) Somewhat unlikely	Monk Office Technology (business machines etc.) Neither likely or unlikely	Monk Office Technology (business machines etc.) Somewhat likely	Monk Office Technology (business machines etc.) Very likely	Monk Office Technology (business machines etc.) N/A
IT Managed Services	IT Managed Services Very unlikely	IT Managed Services Somewhat unlikely	IT Managed Services Neither likely or unlikely	IT Managed Services Somewhat likely	IT Managed Services Very likely	IT Managed Services N/A
Print & Copy Centres	Print & Copy Centres Very unlikely	Print & Copy Centres Somewhat unlikely	Print & Copy Centres Neither likely or unlikely	Print & Copy Centres Somewhat likely	Print & Copy Centres Very likely	Print & Copy Centres N/A
Custom Framing	Custom Framing Very unlikely	Custom Framing Somewhat unlikely	Custom Framing Neither likely or unlikely	Custom Framing Somewhat likely	Custom Framing Very likely	Custom Framing N/A
Art supplies	Art supplies Very unlikely	Art supplies Somewhat unlikely	Art supplies Neither likely or unlikely	Art supplies Somewhat likely	Art supplies Very likely	Art supplies N/A

Comments

Question Title

* 9. How likely are you to recommend Monk Office to a friend or colleague?

Very unlikely (1 star)

Neither likely or unlikely (5 stars)

Very likely (10 stars)

N/A

Very unlikely (1 star)

Neither likely or unlikely (5 stars)

Very likely (10 stars)

N/A

Comments

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* 10. Would you mind telling us why you choose to shop at Monk Office?

Question Title

* 11. Either stay anonymous or enter your contact information for a chance to win one of five $75 Monk Office gift cards! Click DONE when you have finished the survey.

Name

Company

City/Town

Email Address

Phone Number