Member Satisfaction Survey Rate us, Let Us Know How We Can Serve You Better! Question Title 1. Employer Dubai Government Dubai Police Dubai Holding Ministry of Health and Prevention MBRU MBRU Students Al Jalila Foundation Dubai Limited Investment Question Title 2. How quickly is claims approval received? Very Quick Quick Delay Very Delay Question Title 3. How quickly can you reach Call Center? Very Quick Quick Answers After Long Try Not Answering Question Title 4. How friendly and courteous is Call Center Agent? Very friendly Friendly Not so friendly Not at all friendly Question Title 5. How knowledgeable and helpful is member support response by Call Center? Extremely helpful Very helpful Not so helpful Not at all helpful Question Title 6. How easy is it to submit a reimbursement claim with us? Very easy Easy Difficult Very difficult Question Title 7. How easy is to find a network provider in your area? Very easy Easy Difficult Very difficult Other (please specify) Question Title 8. How happy are you with the choice of healthcare providers or doctors in your network? Very satisfied Satisfied Dissatisfied Very dissatisfied Other (please specify) Question Title 9. How would you rate Almadallah Mobile Application or Web Application? Very satisfied Satisfied Not Registered with Mobile Application Dissatisfied Very dissatisfied Other (please specify if any suggestion ) Question Title 10. How quickly is complaints solved (complaints@almadallah.ae)? Very Quick Quick Delay No Action Question Title 11. What would improve or add to your membership experience? Done
