Customer Satisfaction Template Customer Satisfaction Survey Question Title * 1. What influenced your decision to use Salco Products? (check all that apply) Convenience Price Company reputation Product or service quality Question Title * 2. How professional is our company and its employees? Extremely professional Very professional Moderately professional Slightly professional Not at all professional Question Title * 3. How responsive was Salco Products to your needs? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 4. How well did the customer service representative at Salco Products answer your question(s)? Extremely well Very well Moderately well Slightly well Not at all well Other (please specify) Question Title * 5. How knowledgeable was the Customer Service Representative about the product(s)? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Other (please specify) Question Title * 6. How timely was your shipment from Salco Products? Extremely timely Very timely Moderately timely Slightly timely Not at all timely Question Title * 7. Compared to our competitors, is our product quality better, worse, or about the same? Much better Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse Question Title * 8. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same? Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Question Title * 9. On a scale of 1 - 10, with 10 being the highest, how would you rate your overall experience with Salco Products? Question Title * 10. Are there any products/services that we do not offer now, that you would like us to offer in the future? Done