2020 Patient Satisfaction Survey

Question Title

* 1. How long have you been receiving care at WIHCC?

Less than 6 months

6 months - 1 yr

1-3 years

3-5 years

More than 5 years

Not applicable

Question Title

* 2. In the last 6 months, when you contacted WIHCC to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 3. In the last 6 months, when you made an appointment for a check-up or routine care, how often did you get an appointment as soon as you needed?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 4. In the last 6 months, when you contacted WIHCC during regular office hours, how often did you get an answer to your medical question the same day?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 5. When you are sick and need to be seen right away, would you prefer to call WIHCC in the morning and be scheduled for a same-day appointment, or do you prefer the current system of walk-in clinic?

I would prefer the call ahead for same-day appointments.

I would prefer to come as a walk-in.

Not applicable

Question Title

* 6. In the last 6 months, how often did WIHCC providers explain things in a way that was easy to understand?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 7. In the last 6 months, how often did the provider listen carefully to you?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 8. In the last 6 months, how often did the provider seem to know the important information about your medical history?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 9. In the last 6 months, how often did the provider show respect for what you had to say?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 10. In the last 6 months, how often did the provider spend enough time with you?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 11. In the last 6 months, when a provider ordered a blood test, x-ray, or other tests for you, how often did someone from WIHCC follow up to give you the results?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 12. In the last 6 months, how often did you and someone from WIHCC talk about the prescription medicines you were taking?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 13. In the last 6 months, how often was WIHCC staff (not providers) as helpful as you thought they should be?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 14. In the last 6 months, how often did WIHCC staff (not providers) treat you with courtesy and respect?

Always

Usually

Sometimes

Never

Not applicable

Question Title

* 15. How would you rate WIHCC providers? 1 being the worst provider possible and 10 being the best provider possible.

Not applicable

Question Title

* 16. Do you have a primary care provider at WIHCC (your main provider who manages most of your medical issues)?

Yes

Not applicable

2020 Patient Satisfaction Survey

Ambulatory Care (Walk-in / Appointments)

Question Title

* 1. How long have you been receiving care at WIHCC?

Question Title

* 2. In the last 6 months, when you contacted WIHCC to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

Question Title

* 3. In the last 6 months, when you made an appointment for a check-up or routine care, how often did you get an appointment as soon as you needed?

Question Title

* 4. In the last 6 months, when you contacted WIHCC during regular office hours, how often did you get an answer to your medical question the same day?

Question Title

* 5. When you are sick and need to be seen right away, would you prefer to call WIHCC in the morning and be scheduled for a same-day appointment, or do you prefer the current system of walk-in clinic?

Question Title

* 6. In the last 6 months, how often did WIHCC providers explain things in a way that was easy to understand?

Question Title

* 7. In the last 6 months, how often did the provider listen carefully to you?

Question Title

* 8. In the last 6 months, how often did the provider seem to know the important information about your medical history?

Question Title

* 9. In the last 6 months, how often did the provider show respect for what you had to say?

Question Title

* 10. In the last 6 months, how often did the provider spend enough time with you?

Question Title

* 11. In the last 6 months, when a provider ordered a blood test, x-ray, or other tests for you, how often did someone from WIHCC follow up to give you the results?

Question Title

* 12. In the last 6 months, how often did you and someone from WIHCC talk about the prescription medicines you were taking?

Question Title

* 13. In the last 6 months, how often was WIHCC staff (not providers) as helpful as you thought they should be?

Question Title

* 14. In the last 6 months, how often did WIHCC staff (not providers) treat you with courtesy and respect?

Question Title

* 15. How would you rate WIHCC providers? 1 being the worst provider possible and 10 being the best provider possible.

Question Title

* 16. Do you have a primary care provider at WIHCC (your main provider who manages most of your medical issues)?