Customer satisfaction survey - IGENOMIX USA

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* 1. E-mail address

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* 2. How would you rate your overall level of satisfaction with IGENOMIX US’s laboratory customer service?

Extremely satisfied - service exceeded expectations

Satisfied - no improvements needed

Neither satisfied nor dissatisfied

Dissatisfied - needs a few improvements

Extremely dissatisfied - needs considerable improvements

Please use the box below if you have any additional comments.

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* 3. How would you rate your interactions with our laboratory's employees?

Extremely satisfied - always friendly and helpful, tend to go the extra mile

Satisfied - mostly friendly and helpful

Neither satisfied nor dissatisfied

Dissatisfied - often abrupt and appear unconcerned

Extremely dissatisfied - unfriendly and unhelpful

Please use the box below if you have any additional comments.

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* 4. How would you rate the instructions for sending specimens to the laboratory for testing?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 5. How would you rate test turn-around-time for your samples?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 6. How would you rate the content of the reports issued by the laboratory?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 7. How do you rate the clarity of information describing our different tests?

Extremely good

Good

Satisfactory

Poor

Extremely poor

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* 8. Do you receive adequate feedback when there is a problem with a specimen?

Yes

N/A

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* 9. Compared to your experience with other laboratory providers, Igenomix US`s customer service is:

Extremely good

Good

Satisfactory

Poor

Extremely poor

Please use the box below if you have any additional comments.

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* 10. How do you rate your experience of navigating our website?

Extremely good

Good

Satisfactory

Poor

Extremely poor

Please use the box below if you have any additional comments.

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* 11. What is the likelihood that you would recommend IGENOMIX US to another colleague/patient?

Extremely likely

Likely

Possibly

Unlikely

Extremely unlikely

Please use the box below if you have any additional comments.