The Rancho California Water District is in the process of putting together a plan to guide outreach and engagement efforts with the community now and in the future.
 
As part of this process, we want to hear from you about how things are going and how we could make our efforts even better.
 
This 15-minute survey is being offered to current District customers. Your honest opinions and thoughts are very much appreciated.
 
The survey is anonymous. Analysis of the overall survey findings will be presented in summary form to guide the District’s decisions around the development of the outreach plan.
 
Thank you for your time.

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* 1. What type of District customer are you?

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* 2. How long have you been a customer of the District?

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* 3. What is your age?

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* 4. What issues related to water and wastewater most concern you and your company/organization? (Check all that apply.)

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* 5. Why? 

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* 6. What is your overall impression of the Rancho California Water District?

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* 7. Overall, how satisfied are you with the District’s customer service?

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* 8. What would make District customer service better?

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* 9. Do you see Rancho California Water District as a primary source of information on water?

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* 10. Do you receive the District’s communications? If so, which ones?

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* 11. What could improve the District’s communication efforts?

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* 12. How satisfied are you with District staff, management and governance?

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* 13. The mission of the district is “to deliver reliable, high-quality water, and reclamation services to its customers and communities in a prudent and sustainable manner.” Do you think the organization is doing a good job fulfilling its mission?

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* 14. When you think of the District, what three words first come to mind?

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* 15. Anything else you want to share with us?

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* 16. Thank you for taking the time to share your thoughts with us. If you'd like to subscribe to receiving information and updates from the District, please enter your email address below and we'll add you to our email list. Appreciate your help!

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