Yukon Hospital Corporation Strategic Plan Renewal Survey

The Yukon Hospital Corporation (YHC) is preparing for a renewal of our 2013 - 2017 Strategic Plan. We operate three hospitals located in Dawson City, Watson Lake and Whitehorse. In January 2018, we are excited to be moving into our new emergency department and critical care unit at the Whitehorse General Hospital with modern treatment spaces and technology. Our three hospitals play an important role in serving the health needs of Yukoners.

The following strategic goals were identified in the 2013-2017 Strategic Plan to help reach our overall mission of safe and excellent hospital care.
  • Create Excellence in Patient Care
  • Support Passionate and Engaged People
  • Create Strong Organizational Capability
  • Enhance Effective Health Care Partnerships
We want to hear from you. Your input in the survey below will help us gain a better understanding of whether these goals are important to you, require amendments or if additional other goals need to be considered so we can continue to provide safe and excellent hospital care for Yukoners.

YHC has not asked for any identifying information, so your responses can remain completely anonymous. Any information you provide will be reviewed and used by a third-party facilitator, YHC staff and the YHC Board of Trustees for planning purposes only. No individual responses or comments will be shared and only aggregate results will be reported.

Tell us about yourself.

* 1. Sex:

* 2. Family Size:

* 3. Age:

* 4. How many times over the past year have you used a service at the hospital (such as emergency, admitted patient, specialist clinic, lab, diagnostic imaging (e.g., x-ray), cafeteria, physio/occupational therapy, surgery, etc.)?

* 5. Where do you live?

* 6. Do you work at one of our hospitals in Whitehorse, Dawson City or Watson Lake?

Share your thoughts.

* 7. What does excellent hospital care look like in five years? Select the issues that should be addressed as part of Yukon Hospitals’ renewed strategic plan? (select all that apply)

* 8. What are some of the challenges or issues you experience in accessing hospital care? (select all that apply)

* 9. What do you expect from your hospital? (select all that apply)

* 10. Please rank how important each of Yukon Hospitals’ current goals are to you (on a scale from 1 to 5 with 1 being “not important to you” and 5 being “very important to you”).

  1 2 3 4 5
Creating excellence in patient care – hospital care that is timely, safe, compassionate, comprehensive, and culturally appropriate
Support passionate and engaged people – our hospital teams are highly skilled and caring professionals supported in a culture of communication, appreciation and empowerment
Create organizational capability – we have the standards of service, systems and infrastructure required to provide quality health care, while remaining fiscally responsible and well-managed
Enhance effective health care partnerships – we foster collaborative and cooperative relationships with individuals and organizations across the territory that optimize resources and ensure excellent care across the health system

* 11. Is there anything missing or not captured in our current goals?

* 12. Is there anything about our hospitals, the services we provide or our direction for the future that is important for us to hear that we have not discussed?

* 13. How would you like to see updates related to the goals set out in the Strategic Plan communicated with you and your organization?

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