Thank you for taking the time to complete this survey. Your responses will help us to better serve you.

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* 1. What is your age?

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* 2. What is your gender?

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* 3. What is your address?

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* 4. How long have you been a member of SVGTCCU Ltd.?

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* 5. Please rate the type of Savings Product Offered.

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* 6. Please rate the type of Loans Product Offered.

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* 7. Please rate our ATM service.

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* 8. Please rate our online banking service.

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* 9. Please rate our responsiveness to your queries.

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* 10. Do our products and services meet your needs?

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* 11. How would you rate your overall customer service experience at SVGTCCU Ltd.?

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* 12. Were you greeted in a friendly manner?

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* 13. Did you find our staff helpful and courteous?

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* 14. How can we make your experience better?

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* 15. Would you say that you are aware of current promotions and updates about SVGTCCU?

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* 16. Where do you often get information and updates from SVGTCCU?

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* 17. How do you prefer to receive information and updates from SVGTCCU Ltd.?

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* 18. Have you ever applied for a loan from SVGTCCU Ltd.?

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* 19. If your answer to question 18 is no, please explain why?

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* 20. How would you rate our loan application process?

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* 21. How would you rate our loan processing time?

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* 22. The SVGTCCU Ltd. currently has 5 Branches to serve you. Which branch do you visit most often?

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* 23. Where would you like to see a new branch of the SVGTCCU Ltd. located?

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* 24. Would you benefit from an SVGTCCU Ltd. Uptown Kingstown Branch?

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* 25. What services would you most benefit from at a new Uptown Kingstown Branch? (check all that apply)

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* 26. How likely are you to recommend SVGTCCU Ltd. to family /friends/colleagues?

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* 27. How can we improve your experience for the future?

0 of 27 answered
 

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