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Frequently asked questions

Will I get the results? Yes, for free. Those who provide a valid email address will be notified directly as soon as the results are available.

Is it confidential? Yes, your responses will not be released in any individually identifiable way. Only cumulative data will be released.

Who should complete the survey? A shop owner, manager or estimator familiar with your shop's billing practices and the payment practices of the largest national insurers.

What about multiple shop locations? Each location should complete its own survey.

How long will it take? About 15 to 20 minutes. If you would first like to download the question set for review click here.

Questions? Email questions directly to or

For more information about CollisionAdvice, click here. For more information about CRASH Network, click here.