Introduction

We are reviewing our Communications & Stakeholder Engagement Strategy implementation plan and we would like to hear from you about your experience since our Strategy launch in 2021. This will help inform our plan for next two years.

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* 1. What type of information/updates from the Courts Service do you currently read/ access? Please select all that apply to you:

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* 2. Is there an area of interest to you that you have difficulty accessing information on?  If so, please state:

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* 3. How do you rate the information you usually receive/access from the Courts Service? Please select all that apply to you:

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Website
Courts Service News (subscriber-based newsletter)
Telephone
Email
Social Media (Facebook, Twitter, LinkedIn, YouTube)
Traditional media – papers, radio, television
Meetings (face-to-face or online)
Forums / User Groups

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* 4. When you need to contact the Courts Service which method of contact would you prefer?

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* 5. Over the last 18 months we have increased our following on social media by 10,000 followers. Which of the following platforms do you use to access Courts Service information?

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* 6. Overall, how satisfied are you with the information/ communications you receive/ access from the Courts Service?

Website - Courts.ie

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* 7. We are planning the next stage of our website redevelopment and we are keen to hear about your experience. How often do you visit Courts.ie?

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* 8. To help us better understand your current experience on the website could you please indicate whether you agree or disagree with the following statements.

  Strongly agree Agree Neutral Disagree Strongly disagree
I can easily find the information I need on courts.ie.
The courts.ie website is user-friendly and intuitive to use.
The search tool on the website usually provides the information I am looking for.
I would recommend the Courts.ie website to a colleague / friend.

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* 9. Please let us know the sections of the courts.ie that work best for you and if you have any other feedback in relation to the courts.ie website please let us know here:

Modernisation Programme

The Courts Service is now in the Transition Phase of the Modernisation Programme which will improve the way we work and the services we deliver. 

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* 10. Under the Modernisation Programme we have taken a user centric approach to providing information on Courts.ie.  Our Family Law information and our 360 Virtual Tours are examples of this info. How helpful do you do find these improvements?

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* 11. Designing services with our users for our users involves engagement. How would you prefer to get involved in sharing feedback about our plans and any new services we’re considering / trialling?

Finally to help us understand your responses to the survey please tell us about yourself.

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* 12. How would you best describe yourself? Please select all that apply. I am or have been:

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* 13. My court business is mainly based in:

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* 14. If you have any comments or ideas on Courts Service communications, we would like to hear from you:

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