Overall, how satisfied are you with Metro Connect service?

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* 1. Overall, how satisfied are you with Metro Connect service?

What are you most satisfied with?

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* 2. What are you most satisfied with?

What are you least satisfied with?

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* 3. What are you least satisfied with?

When you call to make a reservation, how often do you talk directly to a scheduler?

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* 4. When you call to make a reservation, how often do you talk directly to a scheduler?

Do you leave a message if you get the voicemail?

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* 5. Do you leave a message if you get the voicemail?

When you leave a voicemail message, how long does it take before you receive a call back?

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* 6. When you leave a voicemail message, how long does it take before you receive a call back?

How satisfied are you with scheduling Metro Connect rides?

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* 7. How satisfied are you with scheduling Metro Connect rides?

Do you have any suggestions to improve the scheduling process?

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* 8. Do you have any suggestions to improve the scheduling process?

How do you rate the performance of the Metro Connect drivers?

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* 9. How do you rate the performance of the Metro Connect drivers?

How do you rate passenger safety on Metro Connect service?

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* 10. How do you rate passenger safety on Metro Connect service?

Would you use a smart phone to pay your Metro Connect fare if an app was available?

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* 11. Would you use a smart phone to pay your Metro Connect fare if an app was available?

Do you know about the Metro Connect name change and new look of the Metro Connect vehicles?

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* 12. Do you know about the Metro Connect name change and new look of the Metro Connect vehicles?

How often do you use Metro Connect service in a typical month?

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* 13. How often do you use Metro Connect service in a typical month?

Do you have any additional comments about Metro Connect service?

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* 14. Do you have any additional comments about Metro Connect service?

Optional:  Name, address and email

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* 15. Optional:  Name, address and email

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