* 1. Overall, how satisfied are you with Metro Connect service?

* 2. What are you most satisfied with?

* 3. What are you least satisfied with?

* 4. When you call to make a reservation, how often do you talk directly to a scheduler?

* 5. Do you leave a message if you get the voicemail?

* 6. When you leave a voicemail message, how long does it take before you receive a call back?

* 7. How satisfied are you with scheduling Metro Connect rides?

* 8. Do you have any suggestions to improve the scheduling process?

* 9. How do you rate the performance of the Metro Connect drivers?

* 10. How do you rate passenger safety on Metro Connect service?

* 11. Would you use a smart phone to pay your Metro Connect fare if an app was available?

* 12. Do you know about the Metro Connect name change and new look of the Metro Connect vehicles?

* 13. How often do you use Metro Connect service in a typical month?

* 14. Do you have any additional comments about Metro Connect service?

* 15. Optional:  Name, address and email

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