MPS Contact Center - Call Tracker Ver 5 2022

MPS Contact Center Call Tracking

This is the combined call tracking system for the MPS Contact Center including Retail, MPS Front Desk, AAA Client Support, EFT/ACH Support and Escheatment call queues.

Question Title

Please select your name.

Meagan Olson

Justin DeYoung

David Cremer

Olivia Vongchanne

Catherine Gonzalez

Cricket Carlson

Corey Ward - Sup

Alec Vanhove - CRSIII

CS Analyst

Temp - Other

Question Title

Please select the type of caller.

EIP Stimulus Call (EIP Card & General Questions)

MPS Cardholder

Tax

Escheatment

Check Verification

Merchant Call

Spanish Call

Credit Product -Oportun/HCS/Clearbalance/Oportun/Higher One/Freedom Financial

FasterMoney Line of Credit (LOC)

FIS Escalation Queue

1099 Call

Loan Inquiry - looking for a loan

Other, Phone Message, Bank calling, Business calling etc

Incomplete Call, Hang-Up