Namibia Guest Feedback Service Evaluation To Enhance The Travel Experience We trust you had an unforgettable journey in Namibia. We as Sense of Africa aim to exceed our customers’ expectations. We constantly strive to improve the quality and efficiency of our service by closely monitoring and evaluating your valued feedback. We would highly appreciate a few minutes of your time to complete the following questionnaire. Question Title * 1. Name Question Title * 2. Country of origin: Question Title * 3. What is your age: 20 to 29 30 to 39 40 to 49 50 to 59 55 to 64 60 to 69 70 or older Question Title * 4. Who is traveling with you? Partner Single Family Question Title * 5. How many children accompanied you? Question Title * 6. What is your email address? Question Title * 7. Arrival Date: Date Date Question Title * 8. Duration of stay (days) : Question Title * 9. Booking Agent: Question Title * 10. Tour Name: Question Title * 11. Type of Travel: Self - Drive Flying Safari Private Guided Safari Escorted Group Tours Question Title * 12. Who was your Guide? Question Title * 13. First Time to Namibia: Yes No Question Title * 14. Number of Visits: Question Title * 15. Reason for Namibian Adventure: Relaxation Culture Wildlife Adventure Scenery Historic Health Photography Question Title * 16. Where did you hear about Namibia? Internet Travel Agent Travel Guide Friends/Travellers Brochure Media Trade Show Social Media Question Title * 17. Rate your knowledge of Namibia prior to your visit: Good Fair Little None Question Title * 18. Which other country did you consider visiting before choosing Namibia? Question Title * 19. What inspired you to visit Namibia? Recommendation Attractions Travel Guide Media Coverage Rate Culture Travel Office Other Question Title * 20. Where your expectations met? Exceeded Yes No Question Title * 21. If not, please give reasons: Question Title * 22. At which accommodation did you stay? 1 2 3 4 5 6 7 8 9 10 Question Title * 23. Rate each accommodation Excellent Good Poor 1 1 Excellent 1 Good 1 Poor 2 2 Excellent 2 Good 2 Poor 4 4 Excellent 4 Good 4 Poor 5 5 Excellent 5 Good 5 Poor 6 6 Excellent 6 Good 6 Poor 7 7 Excellent 7 Good 7 Poor 8 8 Excellent 8 Good 8 Poor 9 9 Excellent 9 Good 9 Poor Question Title * 24. Rate your experiences: Excellent Good Poor Rental Vehicle Rental Vehicle Excellent Rental Vehicle Good Rental Vehicle Poor Bus / 4x4 Bus / 4x4 Excellent Bus / 4x4 Good Bus / 4x4 Poor Air plane Air plane Excellent Air plane Good Air plane Poor Guide Guide Excellent Guide Good Guide Poor Travel Documentation Travel Documentation Excellent Travel Documentation Good Travel Documentation Poor Routing Routing Excellent Routing Good Routing Poor Service Service Excellent Service Good Service Poor Organisation Organisation Excellent Organisation Good Organisation Poor Meals Meals Excellent Meals Good Meals Poor Sightseeing Sightseeing Excellent Sightseeing Good Sightseeing Poor Activities Activities Excellent Activities Good Activities Poor Question Title * 25. Comments: 1 2 3 4 5 6 Question Title * 26. What where your highlights? Question Title * 27. Did you find this tour value for money? Yes No Question Title * 28. Would you travel with us again? Yes No Question Title * 29. Are you combining Namibia with other destinations? Yes No Question Title * 30. If Yes, Which destination will you be combining with Namibia? Question Title * 31. We would like to add our following comment: Done
