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* 1. Name

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* 2. Date of Order?

Date

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* 3. When you supplied us with your Funding Body letter, how long did it take us to contact you?

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* 4. How long did you have to wait until you spoke to a member of the team who could help you?

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* 5. How would you rate the staff members answering the calls?

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* 6. How did they answer your questions and or explain the process to you?

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* 7. How satisfied were you with the set-up and familiarization you received from your engineer?

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* 8. Did they go through things at a pace you understood?

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* 9. Did they turn up on time and if they were late did they contact you to let you know?

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* 10. Was the engineer polite/ friendly?

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* 11. Is there anything that you would change about the order/ delivery process?

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