Central Carolina Community College Distance Education Library Survey 2019-20

Our goal is user satisfaction with library services, materials, and staff assistance. We encourage your specific suggestions, compliments, or constructive criticism to help us improve and achieve our goal.

Question Title

* 1. For each of the following, please select the answer that best describes your experience.

	Yes	Somewhat	No	No opinion/Not applicable
Were the online library resources easy to access?	Were the online library resources easy to access? Yes	Were the online library resources easy to access? Somewhat	Were the online library resources easy to access? No	Were the online library resources easy to access? No opinion/Not applicable
Were the online library tutorials useful?	Were the online library tutorials useful? Yes	Were the online library tutorials useful? Somewhat	Were the online library tutorials useful? No	Were the online library tutorials useful? No opinion/Not applicable
Were the online research guides useful?	Were the online research guides useful? Yes	Were the online research guides useful? Somewhat	Were the online research guides useful? No	Were the online research guides useful? No opinion/Not applicable
Did the available library resources help you successfully complete your assignment(s)?	Did the available library resources help you successfully complete your assignment(s)? Yes	Did the available library resources help you successfully complete your assignment(s)? Somewhat	Did the available library resources help you successfully complete your assignment(s)? No	Did the available library resources help you successfully complete your assignment(s)? No opinion/Not applicable
If you contacted the library for assistance, were you satisfied with the assistance you received?	If you contacted the library for assistance, were you satisfied with the assistance you received? Yes	If you contacted the library for assistance, were you satisfied with the assistance you received? Somewhat	If you contacted the library for assistance, were you satisfied with the assistance you received? No	If you contacted the library for assistance, were you satisfied with the assistance you received? No opinion/Not applicable

Question Title

* 2. Which resources or services did you use? (Please check all that apply.)

Research Services (contacted library by phone, email, or used chat service)

Online Research Guides

Online Tutorials (on using Summon, library catalog, picking a research topic, etc.)

Summon search

Library catalog

Online research databases (ProQuest Central, PubMed, NC LIVE, etc.)

eBook collections

eVideo collections (Films on Demand, NC LIVE video collection)

Career, jobs, and test preparation resources

Journal portal (to locate library magazine subscriptions)

Distance Education page on the Library website

Library newsletter

Library Brochure

Library Facebook page

Library computers for Blackboard login, research, student email, or software use

Obtained CCCC ID Card/Library Card

Related links for Blackboard login, help desk, or Distance Ed website

Other (please specify)

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* 3. How should we classify you? (Choose one answer that best fits your CCCC Library experience.)

CCCC online student

CCCC seated class student

CCCC instructor/staff

Unaffiliated

Question Title

* 4. In the box below, you may provide comments for any of the above questions. If possible, please be specific and/or give examples so that we know how we can improve. Thank you.