https://www.surveymonkey.com/r/WOC-PM2019

This survey is designed to evaluate your satisfaction with the services offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing services.  Please take a few moments to share your experience with us

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1. Please indicate the department or division that your position falls within:

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2. In order of frequency, please rank the methods used for placing your Work Order (1 = most frequent method, 4 = least frequent method):

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3. In the past 6 months, have you utilized the phone to submit a work order?

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4. Based off of your most recent work order center interaction, please rate the Work Order Center staff on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations Neutral/No Opinion
Customer Service by Phone
Receipt of Work Order Number in a Timely Manner
Courteousness
Professionalism
Helpfulness
Communication

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5. Based off of your most recent work order center interaction, how well did they understand the reason or problem associated with the work order request?

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6. Overall, how would you rate the quality of your customer service experience in regards to the Work Order Center?

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7. Please provide any feedback you would like to share.

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