Customer Satisfaction

1. How Can We Serve You Better

100% of survey complete.

We want to make this site easier for you, our products more useful, and your internet Life (and AfterLife) better.

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* 1. I did not purchase the Flash Drive (or CD/DVD) because (check all that apply)

The media format is not the best one for me

The price is too high for 1700 books

I am nervous about web transactions in general

I am nervous about using PayPal

I do not have a PayPal account, only Amex.

I do not have a PayPal account, only VISA, MC or other.

I maxed out my account in a recent shopping spree. Try me later.

I didn't see any return policy

I couldn't determine exactly what the content in the media was

The content didn't have what I needed most

The drive has more content than I need

I really wanted an eBook format

I really wanted an audio format on the drive

I wanted a different color Flash Drive

The shipping time was too long

The purchasing process is too complicated

I didn't see any quantity discount possibilities

I was in a hurry. I'll be back later.

Other (please specify)

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* 2. What would make you more likely to buy our Flash Drive?

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* 3. How did you learn about the Sacred Texts site or products?

Web Search

Friend

FaceBook

Twitter

Blog

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* 4. When I use the reference material on your site or a cd/dvd/flash drive version of it, the following feature or product would fix a problem I have or make some task that I am doing easier:

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* 5. If you would like to be informed about future bargains, events, webinars or new texts, please enter your email below

Name:

Email Address:

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* 6. How useful is our website as a reference source?

Extremely useful

Very useful

Moderately useful

Slightly useful

Not at all useful

Other (please specify)

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* 7. What are the tasks you use our website for?

Scholarly research

Inspirational reading

Satisfying curiosity about certain topics

Philosophical insights

Entertainment

Education about other world views

Gift ideas

I don't use your website

Other (please specify)

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* 8. How often do you use our website?

Extremely often

Very often

Moderately often

Slightly often

Not at all often

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* 9. How easy is it to download files from our website?

Extremely easy

Very easy

Moderately easy

Slightly easy

Not at all easy

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* 10. How professional is the look and feel of our website?

Extremely professional

Quite professional

Moderately professional

Slightly professional

Not at all professional

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* 11. How visually appealing is our website?

Extremely appealing

Quite appealing

Moderately appealing

Slightly appealing

Not at all appealing

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* 12. Compared to our competitors, how effective is our service?

Much more effective

Somewhat more effective

Slightly more effective

About as effective

Slightly less effective

Somewhat less effective

Much less effective

Not Applicable

Which competitor are you comparing us to?

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* 13. How professional is our company?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

Additional comments