Progressive Counseling services Customer Satisfaction Survey Template

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* 1. How professional is our company?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

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* 2. How did the staff treat you when you arrived for services?

Extremely convenient

Very convenient

Moderately convenient

Slightly convenient

Not at all convenient

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* 3. How well do you feel that our company understands your needs?

Extremely well

Quite well

Moderately well

Slightly well

Not at all well

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* 4. Compared to our competitors, is our services quality better, worse, or about the same?

A great deal better

Quite a bit better

Somewhat better

About the same

Somewhat worse

Quite a bit worse

A great deal worse

Don't know

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* 5. Overall, how responsive have we been to providing you with mental health services?

Extremely responsive

Quite responsive

Moderately responsive

Slightly responsive

Not at all responsive

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* 6. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

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* 7. Do you like our company, neither like nor dislike it, or dislike it?

Like a great deal

Like a moderate amount

Like a little

Neither like nor dislike

Dislike a little

Dislike a moderate amount

Dislike a great deal

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* 8. How well did our office administrator answer your question or solve your problems?

Extremely well

Quite well

Moderately well

Slightly well

Not at all well

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* 1. How professional is our company?

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* 2. How did the staff treat you when you arrived for services?

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* 3. How well do you feel that our company understands your needs?

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* 4. Compared to our competitors, is our services quality better, worse, or about the same?

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* 5. Overall, how responsive have we been to providing you with mental health services?

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* 6. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

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* 7. Do you like our company, neither like nor dislike it, or dislike it?

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* 8. How well did our office administrator answer your question or solve your problems?

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* 9. Do you have any other comments, questions, or concerns?