WCHHS Customer Services Survey

Welcome to Wright County Health and Human Services' customer service survey!

Our goal is to provide excellent customer service based on our core values of integrity, compassion, honesty, accountability, respect and teamwork. Please tell us how we did today.

Did one of our staff provide exceptional service today?

Consider nominating them for our Employee of the Month!

WCHHS Employee of the Month Submission Form

Question Title

* 1. Overall, how would you rate the quality of our customer service?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

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* 2. How well did we understand your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 3. How complete and accurate was the information our staff member provided to you?

Extremely complete and accurate

Very complete and accurate

Moderately complete and accurate

Slightly complete and accurate

Not at all complete and accurate

Question Title

* 4. How much time did it take us to address your questions and concerns?

Shorter than expected

About what I expected

Longer than expected

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* 5. In what area(s) does our agency provide excellent service?

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* 6. What changes would most improve our service?

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* 7. How did you contact us today?

Phone call

Walk-in

Website

Mail

Other (please specify)

Question Title

* 8. Who did you work with today?

Question Title

* 9. Are you a consumer, service provider, or Wright County employee?

Consumer

Service Provider

Wright County employee

Other (please specify)

Question Title

* 10. If provided, your contact information may be used for clarification on suggestions. If you have immediate concerns, please contact us at 763.682.7400 and ask to speak with the Office Manager.

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number