Values are people's inner standards. People use values to decide how to behave and to judge the behaviour of others. Values show us what is important and meaningful. We want to better understand what you value most about your health system.By understanding our patients' values, we can plan for health services that meet your needs. Values often involve making hard choices. What is more important than something else? How do we decide what to choose in favour of something else? Each of us may want some things more than others, even when they all seem important.Please rate the following statements based on what is most important to you.

* 1. Please indicate your community name:

* 2. It is important to me that I feel like a member of my health care team, because my input is listened to and valued.

* 3. It is important to me that my health care team considers my needs, wishes and hopes, both medical and non-medical (for example, family, financial).

* 4. It is important to me that I trust the health care system is there for me when I need it.

* 5. It is important to me that I have a way to give feedback into health care policy and planning.

* 6. It is important to me that my concerns are taken seriously.

* 7. It is important to me that health care facilities are friendly and welcoming.

* 8. It is important to me that my cultural and religious beliefs are respected.

* 9. It is important to me that I can ask questions about my health and treatment plan and get timely answers.

* 10. It is important to me that my health care provider urges me to get involved in decisions that affect me.

* 11. It is important to me that the specialists I am referred to communicate with my family doctor about my health needs.

* 12. It is important to me that medical care is based on the best information that exists.

* 13. It is important to me that health care providers listen and learn from patient experiences.

* 14. It is important to me that information about my health and treatment are kept private.

* 15. It is important to me that I believe my health care provider has my best interests at heart.

* 16. It is important to me that I am provided with all the information I need to make decisions about my health.

* 17. It is important to me that my health care provider responds to my concerns in a timely way.

* 18. It is important to me that my medical record and other information about me are kept private.

* 19. It is important to me that I have a chance to be involved in groups that give advice about health care.

* 20. It is important to me that my doctor uses words I can understand.

* 21. It is important to me that I have a say in what health information of mine will be shared, and with whom.

* 22. It is important to me that I have choices about my health and wellness.

* 23. It is important to me that health care facilities are clean and comfortable.

* 24. It is important to me that when I am discharged from hospital that follow-up has been arranged to meet my needs, and I know what I need to do.

* 25. It is important to me that health care providers show care and compassion for patients.

* 26. It is important to me that I feel safe when I seek medical care.

* 27. It is important to me that I receive high quality care every time I need it.

* 28. It is important to me that the medical care I receive is based on proven treatments.

* 29. It is important to me that my health care provider does everything possible to work with me to be healthy.

* 30. It is important to me that when I am sick or in pain I am not kept waiting too long for services.

* 31. It is important to me that I know what the next steps are when I leave an appointment.

* 32. It is important to me that I receive information in a way and at a time that I can use it.

* 33. It is important to me that I understand my available treatment choices, their benefits and risks, before agreeing to a treatment.

* 34. It is important to me that health care providers take their time and do not rush me.

T