Welcome to the 2025 Carpet and Floor Cleaning Benchmarking Survey, produced by Cleanfax. The industry needs your help. Thank you in advance for your time and honest responses. All individual answers are confidential and will be used for statistical purposes only.

This survey should take approximately 15 minutes to complete. Upon completion, you will be entered to win a $100 Visa gift card.
This survey closes on Tuesday, October 14, 2025.

Thanks in advance,
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Jeff Cross, Cleanfax Media Director
jeffcross@issa.com
Business Profile and History

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* 1. Which of the following best describes your PRIMARY business?

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* 2. What is your role in the business?

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* 3. What is the current structure of your business?

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* 4. How many years has the business been in the carpet and floor cleaning industry?

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* 5. Which geographical region(s) does your company serve?

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* 6. What geographical area does the business service?

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* 7. Is your business part of a franchise system?

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* 8. Rate the importance of the following challenges as they pertain to your business. Please answer each option.

  Very important Somewhat important Neutral Less important Not important
Maintaining margins
Competing with low-cost providers
Finding new customers
Customer retention
Cash flow / Working capital
Financing new equipment
Recruiting / Retaining quality staff
Increasing costs / Inflation

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* 9. What percentage of your total revenue is associated with carpet and floor cleaning services?

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