The Consultation Process

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* 1. In your initial contact by phone, was our staff courteous and helpful?

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* 2. During your visit to our office, was our staff courteous and helpful?

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* 3. Did the waiting time seem reasonable to you?

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* 4. Was your consultation educational and helpful in understanding the surgery to be done?

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* 5. Was your consultation educational and helpful in understanding the potential risks and complications?

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* 6. Were all of your questions answered?

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