The Consultation Process

* 1. In your initial contact by phone, was our staff courteous and helpful?

* 2. During your visit to our office, was our staff courteous and helpful?

* 3. Did the waiting time seem reasonable to you?

* 4. Was your consultation educational and helpful in understanding the surgery to be done?

* 5. Was your consultation educational and helpful in understanding the potential risks and complications?

* 6. Were all of your questions answered?

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