What are your institution's priorities for 2021?

Thank you for participating in CSI's annual banking priorities survey! 2020 changed the financial industry forever. Our objective is to understand and analyze how institutions overcame the unique challenges of the COVID-19 pandemic, and the technologies and trends that will most affect bankers in 2021.

As a thank you for completing our brief survey, you will receive an advance copy of our 2021 Banking Priorities white paper and all of the raw survey data. Additionally, upon completion of this survey, you'll automatically be entered into a drawing to win a $100 Amazon gift card. Now, let's begin! 

Question Title

* 1. The volume of digital banking users has surged due to COVID-19. Moving forward, I believe that digital channel usage at my institution will:

Question Title

* 2. Please rate your bank's response to the COVID-19 pandemic in the following areas (1-5, with 1 being slow/ineffective and 5 being fast/exceptional):

  1 2 3 4 5
Managing a Remote Workforce
Transitioning to Digital Channels
Maintaining In-Branch Safety
Paycheck Protection Program (PPP) Loan Disbursement
Overall Response to COVID-19

Question Title

* 3. Which one issue will most affect the financial industry in 2021?

Question Title

* 4. How would you rate your bank's current performance in the following areas? (1-5, with 5 being the highest)

  1 2 3 4 5
Attracting New Customers
Retaining Current Customers 
Compliance Readiness 
Cybersecurity Readiness 
Digital Transformation 
In-Branch Experience 
Recruiting and Retaining Talent 
Collecting and Utilizing Customer Data

Question Title

* 5. What is your institution’s top strategy to increase market share in 2021?

Question Title

* 6. What are the top 3 technologies your institution will prioritize in 2021?

Question Title

* 7. Does your institution plan to invest in the public cloud for IT infrastructure in 2021?

Question Title

* 8. Which payments technology will be your highest priority in 2021?

Question Title

* 9. Which of the following best describes your current bank statement delivery?

Question Title

* 10. What is the greatest cybersecurity threat to your institution in 2021?

Question Title

* 11. What are the top 3 tactics you will utilize to assess and strengthen your cybersecurity posture in 2021?

Question Title

* 12. Please rank the following regulatory issues from greatest to least importance for your institution:

T