Customer Satisfaction Survey

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1. Please provide the nine digit ticket number at the top of your receipt (for example, Ticket# 01-3519511)

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2. Please select the location of the retail store you are evaluating.

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3. Overall, please rate how satisfied you are with the shopping experience at Goodwill retail stores?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

If you are not satisfied, how can we improve?

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4. Please rate your overall satisfaction with the following at Goodwill.

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Experience during checkout	Experience during checkout Very satisfied	Experience during checkout Somewhat satisfied	Experience during checkout Neither satisfied nor dissatisfied	Experience during checkout Somewhat dissatisfied	Experience during checkout Very dissatisfied
Store organization (e.g., well-organized, uncluttered store, orderly displays)	Store organization (e.g., well-organized, uncluttered store, orderly displays) Very satisfied	Store organization (e.g., well-organized, uncluttered store, orderly displays) Somewhat satisfied	Store organization (e.g., well-organized, uncluttered store, orderly displays) Neither satisfied nor dissatisfied	Store organization (e.g., well-organized, uncluttered store, orderly displays) Somewhat dissatisfied	Store organization (e.g., well-organized, uncluttered store, orderly displays) Very dissatisfied
Employee friendliness (e.g., friendliness, knowledge, helpfulness)	Employee friendliness (e.g., friendliness, knowledge, helpfulness) Very satisfied	Employee friendliness (e.g., friendliness, knowledge, helpfulness) Somewhat satisfied	Employee friendliness (e.g., friendliness, knowledge, helpfulness) Neither satisfied nor dissatisfied	Employee friendliness (e.g., friendliness, knowledge, helpfulness) Somewhat dissatisfied	Employee friendliness (e.g., friendliness, knowledge, helpfulness) Very dissatisfied
Signage to help you locate products and pricing (e.g. could you easily find what you were looking for)	Signage to help you locate products and pricing (e.g. could you easily find what you were looking for) Very satisfied	Signage to help you locate products and pricing (e.g. could you easily find what you were looking for) Somewhat satisfied	Signage to help you locate products and pricing (e.g. could you easily find what you were looking for) Neither satisfied nor dissatisfied	Signage to help you locate products and pricing (e.g. could you easily find what you were looking for) Somewhat dissatisfied	Signage to help you locate products and pricing (e.g. could you easily find what you were looking for) Very dissatisfied
Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout)	Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout) Very satisfied	Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout) Somewhat satisfied	Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout) Neither satisfied nor dissatisfied	Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout) Somewhat dissatisfied	Hassle-free shopping (e.g., ease of finding items, navigating store, accurate prices at checkout) Very dissatisfied
Quality of products	Quality of products Very satisfied	Quality of products Somewhat satisfied	Quality of products Neither satisfied nor dissatisfied	Quality of products Somewhat dissatisfied	Quality of products Very dissatisfied
Convenience of store locations	Convenience of store locations Very satisfied	Convenience of store locations Somewhat satisfied	Convenience of store locations Neither satisfied nor dissatisfied	Convenience of store locations Somewhat dissatisfied	Convenience of store locations Very dissatisfied

Any additional feedback you would like to share on this topic?

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5. Which of the following items do you shop for at Goodwill? Choose all that apply.

Women and Men's Clothing

Children's Clothing

Housewares

Furniture

Electronics

Other (please specify)

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6. How long have you been a customer of Goodwill?

This is my first purchase

Less than six months

Six months to a year

1 - 5 years

6 - 10 years

11 or more years

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7. How likely is it that you would recommend Goodwill to a friend or colleague?

Not at all likely

Extremely likely

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8. Do you have any other comments or concerns?

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9. If you would like to entered into a drawing for a $25 Goodwill gift card for taking this survey, please fill in the below information. One entry per person.

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Question Title

* 1. Please provide the nine digit ticket number at the top of your receipt (for example, Ticket# 01-3519511)

Question Title

* 2. Please select the location of the retail store you are evaluating.

Question Title

* 3. Overall, please rate how satisfied you are with the shopping experience at Goodwill retail stores?

Question Title

* 4. Please rate your overall satisfaction with the following at Goodwill.

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* 5. Which of the following items do you shop for at Goodwill? Choose all that apply.

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* 6. How long have you been a customer of Goodwill?

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* 7. How likely is it that you would recommend Goodwill to a friend or colleague?

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* 8. Do you have any other comments or concerns?

Question Title

* 9. If you would like to entered into a drawing for a $25 Goodwill gift card for taking this survey, please fill in the below information. One entry per person.

1. Please provide the nine digit ticket number at the top of your receipt (for example, Ticket# 01-3519511)

2. Please select the location of the retail store you are evaluating.

3. Overall, please rate how satisfied you are with the shopping experience at Goodwill retail stores?

4. Please rate your overall satisfaction with the following at Goodwill.

5. Which of the following items do you shop for at Goodwill? Choose all that apply.

6. How long have you been a customer of Goodwill?

7. How likely is it that you would recommend Goodwill to a friend or colleague?

8. Do you have any other comments or concerns?

9. If you would like to entered into a drawing for a $25 Goodwill gift card for taking this survey, please fill in the below information. One entry per person.