In Fareham, Gosport and south east Hampshire the way in which you are able to access some of your GP services is changing with the introduction of:

· Integrated Primary Care Access Service – Evening and weekend GP appointments for both routine and urgent issues
· Same Day Access Services – Urgent same day face to face or phone appointments
· GP provided phlebotomy tests (blood taking) – GP practices carrying out blood tests at their own practice or one nearby
· Online access (eConsult) – Patients can contact their GP through the practice website by completing a simple form which is then looked at by a GP who will call or email the patient to give advice, arrange a prescription or book an appointment
· Online appointment booking – Patients can book or cancel GP or nurse appointments online
· Online prescription requests – Patients can order repeat prescriptions online
· Long term condition clinics – Where patients have all the different checks for their condition at the same time, in one place
· Care navigators – Trained staff who talk to patients to make sure they are directed to the right person or service to help them.

We would welcome hearing your thoughts on these services as we may make changes to how and where they are offered based on answers to this survey.

The deadline for all responses is Friday, October 4.

Thank you for taking the time to complete the survey which is being carried out by Fareham and Gosport and South Eastern Hampshire Clinical Commissioning Groups and Southern Hampshire Primary Care Alliance.

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* 1. What is the first section of your postcode?

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* 2. Have you heard of any of the following services?

  Yes No
Integrated Primary Care Access Service (evening and weekend appointments)
Same Day Access Services (urgent GP face to face or phone appointments)
GP provided phlebotomy tests (blood taking)
Online access (eConsult)
Online appointment booking
Online prescription requests
Long term condition clinics

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* 3. Have you used any of the following services?

  Yes No
Integrated Primary Care Access Service (evening and weekend appointments)
Same Day Access Services (urgent GP face to face or phone appointments)
GP provided phlebotomy tests (blood taking)
Online access (eConsult)
Online appointment booking
Online prescription requests
Long term condition clinics

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* 4. If you have used any of these services would you use them again?

  Yes No
Integrated Primary Care Access Service (evening and weekend appointments)
Same Day Access Services (urgent GP face to face or phone appointments)
GP provided phlebotomy tests (blood taking)
Online access (eConsult)
Online appointment booking
Online prescription requests
Long term condition clinics

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* 5. If you haven’t used any of these services why is that?

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* 6. What information could we supply you to encourage you to use these services in the future?

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* 7. We have introduced care navigators who can help direct you to the right person or service for your needs. This may mean they need to ask you a few more questions than usual to help them do this.

Would you be willing to talk to a care navigator to help make sure you get the right advice/support you need?

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* 8. Why did you answer that way?

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* 9. The Integrated Primary Care Access Service provides evening and weekend GP appointments for both routine and urgent issues. These are in addition to the appointments offered by your practice. The service runs from six area hubs rather than at each individual GP practice.

It was developed to bring together two services: the GP Extended Access Service and the GP Out of Hours Service. Patients are offered the choice of an appointment at a hub by their GP practice or if they call NHS111 and need to be seen urgently. Patients can choose to go to any of the hubs. 

The hubs are in:

· Fareham Community Hospital, Locks Heath – Monday to Friday 6.30pm to 10.30pm
· Forton Medical Centre, Gosport – Tuesday and Thursdays 6.30pm to 10.30pm (for urgent appointments) and Saturday and Sunday 8am to 10.30pm
· Portchester Health Centre – Saturday and Sunday 8am to 10.30pm
· Chase Community Hospital, Whitehill & Bordon – Friday 6.30pm to 10.30pm
· The Swan Surgery, Petersfield – Tuesday and Thursday 6.30pm to 10.30pm and Saturday and Sunday 8am to 10.30pm
· Waterlooville Health Centre – Monday, Wednesday and Friday 6.30pm to 10.30pm and Saturday and Sunday 8am to 10.30pm.

What should we be considering as we develop the service?

Score how important you think it is that we consider each of the following factors between 1 (not very important) and 5 (very important).

  5 4 3 2 1
Distance/time needed to travel by car
Distance/time needed to travel by public transport
Being able to see the right person for your need at the right time
Being given an increased choice of when you can make a routine GP/nurse appointment
The service being located as close to where you live as possible
The service being located where it covers a larger area to ensure it can be staffed by the right people and has consistent opening times
Healthcare professionals being able to access your medical record
Being able to see a GP

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* 10. Do you think we should change the name of the Integrated Primary Care Service to something like Appointments Plus or GP Appointments Service? If you think we should change it what would you call it?

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* 11. Is there anything in particular you think we need to think about as we develop the Integrated Primary Care Access Service (evening and weekend appointments) in the future?

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* 12. How do you normally travel to health appointments?

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* 13. Do you use online services for other things in your life such as online banking or shopping?

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* 14. If you don’t use online services, why is that?

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* 15. Are there any other comments you would like to make?

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* 16. We want to make sure that we listen to everyone, whatever their background. You can help us do this by letting us know about you which will help us to improve how we seek the views of local people. We know this information is sensitive. We abide by very strict laws to make sure that we protect your information, keep it securely and use it responsibly in an anonymised way.

How old are you?

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* 17. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months?

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* 18. If you have answered ‘yes’, please indicate your health problem or disability

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* 19. Which is your ethnic group?

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* 20. What is your religion or belief?

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* 21. What is your gender?

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* 22. What is your sexual orientation?

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* 23. Are you a carer? A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

0 of 23 answered
 

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