* 1. Name:

* 2. What is your age?

* 3. What is your gender?

* 4. Email address:

* 5. Service address:

* 6. How long have you been a Cobb EMC member?

* 7. Please consider all your experiences to-date with Cobb EMC. Using a 10-point scale on
which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with
Cobb EMC?

* 8. To what extent has Cobb EMC fallen short of your expectations or exceeded your
expectations? Using a 10-point scale on which "1" means "falls short of your
expectations" and "10" means "exceeds your expectations," to what extent has Cobb EMC
fallen short of or exceeded your expectations?

* 9. How well do you think Cobb EMC compares with an ideal utility company?
Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means
"very close to the ideal."

* 10. If you had a choice, how likely is it that you would choose Cobb EMC as your electric provider again? Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how likely is it that it will be Cobb EMC again?

* 11. Now assume you have a friend or family member who is moving to your area and they could
choose electric providers. How likely is it that you would recommend Cobb EMC to them?
Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how
likely is it that you would recommend Cobb EMC?

* 12. Please rate your level of agreement with the following statements concerning Cobb EMC. Using a scale from 1 to 10 where 1 means "strongly disagree" and 10 means "strongly agree,” how much do you agree that Cobb EMC...

  1 2 3 4 5 6 7 8 9 10 Don't know
1. Provides reliable service
2. Handles complaints and problems promptly
3. Has a goal to provide electricity at the lowest possible cost
4. Communicates with you about rising electricity costs
5. Gives money back to you when revenues exceed costs
6. Restores power quickly following an outage
7. Keeps you informed when they are working in your area
8. Is doing more to control rising prices than other companies you use

* 13. Again, using that same 10 point scale where 1 means "disagree strongly" and 10 means "agree strongly,” how much do you agree that Cobb EMC...

  1 2 3 4 5 6 7 8 9 10 Don't know
1. Provides a good value for the money you spend
2. Always treats you fairly
3. Is a name you can always trust
4. Looks out for your best interests
5. Always delivers on what they promise
6. Helps you learn to manage your electricity usage
7. Is committed to using renewable energy resources such as solar
8. Inspires you to use electricity more efficiently

* 14. During the past year, have you taken steps to reduce your home’s electricity usage?

* 15. Do you currently have one of the following thermostats in your home?

* 16. If you have a smart thermostat, please specify which brand from the list below:

* 17. If you have a Honeywell thermostat, please specify which one below:

* 18. Using a scale of 1 to 10, where 1 means “not influential at all” and 10 means “very influential”, how influential would you say Cobb EMC has been in getting you to reduce your electricity use?

* 19. What is the best way to contact you during an outage?

* 20. When we experience a high demand on the electric system, Cobb EMC notifies members to lower their energy use. How would you prefer to receive this notification?

* 21. Do you use Cobb EMC's online account management system, SmartHub?

* 22. If you have not signed up for SmartHub yet, are you aware of the following features it provides?

  Yes No
Payments post in real time
No convenience fee for residential members who pay by Visa®, MasterCard® or Discover®
A SmartHub app for mobile devices
Automatic payments
Daily and hourly electric use

* 23. In the past six months

  Yes No Don't know
Have you contacted Cobb EMC about an issue or concern?
Do you recall seeing communications from Cobb EMC?
Have you visited the Cobb EMC office?
Have you visited the Cobb EMC Facebook page?

* 24. During the past three years have you attended Cobb EMC's...

  Yes No Not aware of the meetings Not applicable
Annual Meeting at least once?
Town Hall meetings at least once?
Open board meetings?
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