ViVitro Customer Satisfaction Survey

 

Thank you for using ViVitro Labs products and services. Customer satisfaction surveys are an integral component of our Quality Management System (QMS) and a requirement for ISO 17025 accreditation.  This survey is managed by ViVitro’s QA department and used to identify areas we might improve and areas where we are doing well. 

* 1. Please briefly describe the recent interaction with ViVitro Labs that you are rating in this survey. We will use this information to provide feedback to the appropriate people on our team. 

* 2. Please rate our communications with you from 1-10.  1 equals Poor, 5 equals Average, and 10 equals Excellent.

  1 2 3 4 5 6 7 8 9 10
Availability/Timelines of responses
Content/Completeness of responses
Courtesy

* 3. Please rate the Lab Services you received from ViVitro Labs.  1 equals Poor, 5 equals Average, and 10 equals Excellent. Please skip this question if you did not receive Lab Services. 

  1 2 3 4 5 6 7 8 9 10
Adherence to timelines
Adherence to Budget
Quality of deliverables

* 4. Please rate the Testing Equipment you received from ViVitro Labs.  1 equals Poor, 5 equals Average, and 10 equals Excellent. Please skip this question if you did not receive Testing Equipment.

  1 2 3 4 5 6 7 8 9 10
Product quality
Product value
Product reliability
Product ease of use
Adherence to Delivery Times

* 5. Please rate the Training and Services you received from ViVitro Labs.  1 equals Poor, 5 equals Average, and 10 equals Excellent. Please skip this question if you did not receive Training and Services.

  1 2 3 4 5 6 7 8 9 10
Thoroughness of information
Problem resolution satisfaction
Timeliness
Documentation Quality

* 6. Considering your overall experience, how likely are you to repeat doing business with ViVitro Labs?

  1 2 3 4 5 6 7 8 9 10
1 equals Never, 5 equals Possibly, and 10 equals Strongly.

* 7. Considering your overall experience, how likely are you to recommend ViVitro Labs?

  1 2 3 4 5 6 7 8 9 10
1 equals Never, 5 equals Possibly, and 10 equals Strongly.

* 8. Based upon your recent interaction, what do you consider to be the strengths of ViVitro Labs? 

* 9. Based upon your recent interaction, what do you recommend as Areas of Improvement for ViVitro Labs?

* 10. What can ViVitro Labs do to help your business excel?

* 11. Are there any outstanding issues to resolve with your recent interaction?

* 12. Do you need any further assistance from ViVitro Labs sales or services?

* 13. Would you like to talk further with the ViVitro Labs General Manager?

* 14. May we interview you for the Vnews customer newsletter?

* 15. Anything else that you would like to add?

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