Villa Balboa Community Management Survey

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* 1. Please rate the following on a scale of 1-4.
(1) = Poor and (4) = Excellent

	1	2	3	4	N/A
Effectiveness of Community Manager (Rhonda Hart)	Effectiveness of Community Manager (Rhonda Hart) 1	Effectiveness of Community Manager (Rhonda Hart) 2	Effectiveness of Community Manager (Rhonda Hart) 3	Effectiveness of Community Manager (Rhonda Hart) 4	Effectiveness of Community Manager (Rhonda Hart) N/A
Effectiveness & courtesy of Community Care (customer service group)	Effectiveness & courtesy of Community Care (customer service group) 1	Effectiveness & courtesy of Community Care (customer service group) 2	Effectiveness & courtesy of Community Care (customer service group) 3	Effectiveness & courtesy of Community Care (customer service group) 4	Effectiveness & courtesy of Community Care (customer service group) N/A
Timeliness & accuracy of communication from management staff	Timeliness & accuracy of communication from management staff 1	Timeliness & accuracy of communication from management staff 2	Timeliness & accuracy of communication from management staff 3	Timeliness & accuracy of communication from management staff 4	Timeliness & accuracy of communication from management staff N/A
Ease of reserving facilities (clubhouse, cabana)	Ease of reserving facilities (clubhouse, cabana) 1	Ease of reserving facilities (clubhouse, cabana) 2	Ease of reserving facilities (clubhouse, cabana) 3	Ease of reserving facilities (clubhouse, cabana) 4	Ease of reserving facilities (clubhouse, cabana) N/A
Value of Association website (www.villabalboahoa.com)	Value of Association website (www.villabalboahoa.com) 1	Value of Association website (www.villabalboahoa.com) 2	Value of Association website (www.villabalboahoa.com) 3	Value of Association website (www.villabalboahoa.com) 4	Value of Association website (www.villabalboahoa.com) N/A
Effectiveness of On-site Maintenance Supervisor (Richard Mills)	Effectiveness of On-site Maintenance Supervisor (Richard Mills) 1	Effectiveness of On-site Maintenance Supervisor (Richard Mills) 2	Effectiveness of On-site Maintenance Supervisor (Richard Mills) 3	Effectiveness of On-site Maintenance Supervisor (Richard Mills) 4	Effectiveness of On-site Maintenance Supervisor (Richard Mills) N/A
Timeliness of resolution of maintenance issues	Timeliness of resolution of maintenance issues 1	Timeliness of resolution of maintenance issues 2	Timeliness of resolution of maintenance issues 3	Timeliness of resolution of maintenance issues 4	Timeliness of resolution of maintenance issues N/A
Accuracy of Assessment Statements & resolution of general accounting issues	Accuracy of Assessment Statements & resolution of general accounting issues 1	Accuracy of Assessment Statements & resolution of general accounting issues 2	Accuracy of Assessment Statements & resolution of general accounting issues 3	Accuracy of Assessment Statements & resolution of general accounting issues 4	Accuracy of Assessment Statements & resolution of general accounting issues N/A
Overall satisfaction with management of the community	Overall satisfaction with management of the community 1	Overall satisfaction with management of the community 2	Overall satisfaction with management of the community 3	Overall satisfaction with management of the community 4	Overall satisfaction with management of the community N/A
Board Meetings are an opportunity to resolve issues	Board Meetings are an opportunity to resolve issues 1	Board Meetings are an opportunity to resolve issues 2	Board Meetings are an opportunity to resolve issues 3	Board Meetings are an opportunity to resolve issues 4	Board Meetings are an opportunity to resolve issues N/A
Overall satisfaction with key fob system	Overall satisfaction with key fob system 1	Overall satisfaction with key fob system 2	Overall satisfaction with key fob system 3	Overall satisfaction with key fob system 4	Overall satisfaction with key fob system N/A

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* 2. Please provide your comments or suggestions below:

Optional: Please provide your contact information if you would like us to contact you to discuss concerns:

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* 3. Name:

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* 4. Telephone:

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* 5. Email: