SurveyMonkey Powered Online Survey

Volunteer Driver Program Reimbursement Improvements

Marin Transit is committed to improving riders’ experience and enhancing programs to streamline and speed up the process for reimbursement. We are considering several improvements to the reimbursement process.

Potential improvements could include:

The ability to receive reimbursements through direct deposit to your bank account
The ability to upload reimbursement forms via our website
The ability to complete your reimbursement form on our website

We will keep you updated on these changes over the coming months and welcome your input. Please visit use this survey or call the Travel Navigators at 415.454.0902 to share your thoughts! Your input is requested by July 1, 2020.

Question Title

* 1. Which Marin Access Volunteer Driver Program do you participate in?

Question Title

* 2. Are you a rider or a volunteer driver?

Rider

Volunteer Driver

Question Title

* 3. What do you like most about Marin Access Volunteer Driver Programs?

The reimbursement rate

The ability to coordinate trips with the volunteer driver of my choice

Other (please specify)

Question Title

* 4. What do you like least about Marin Access Volunteer Driver Programs?

The time it takes to receive the reimbursement

The lack of volunteers available for my trips

The limit on the number of miles reimbursed per month

Other (please specify)

Question Title

* 5. If Marin Access offered the ability to receive reimbursements through direct deposit to your bank account, would you use it?

Yes

I'm not sure

Question Title

* 6. A direct deposit option would require you to securely submit your bank account information so that we could set up the direct deposit reimbursement. Would you consider using this option?

Yes

I'm not sure

Question Title

* 7. A direct deposit option would require the reimbursement to go to the eligible rider only; the rider would then reimburse their drivers. Would you consider using this option?

Yes

I'm not sure

Question Title

* 8. If Marin Access offered the ability to upload reimbursement forms via our website, would you use it?

Yes

I'm not sure

Question Title

* 9. If Marin Access offered the ability to complete your reimbursement form on our website, would you use it?

Yes

I'm not sure

Volunteer Driver Program Reimbursement Improvements

Question Title

* 1. Which Marin Access Volunteer Driver Program do you participate in?

Question Title

* 2. Are you a rider or a volunteer driver?

Question Title

* 3. What do you like most about Marin Access Volunteer Driver Programs?

Question Title

* 4. What do you like least about Marin Access Volunteer Driver Programs?

Question Title

* 5. If Marin Access offered the ability to receive reimbursements through direct deposit to your bank account, would you use it?

Question Title

* 6. A direct deposit option would require you to securely submit your bank account information so that we could set up the direct deposit reimbursement. Would you consider using this option?

Question Title

* 7. A direct deposit option would require the reimbursement to go to the eligible rider only; the rider would then reimburse their drivers. Would you consider using this option?

Question Title

* 8. If Marin Access offered the ability to upload reimbursement forms via our website, would you use it?

Question Title

* 9. If Marin Access offered the ability to complete your reimbursement form on our website, would you use it?

Question Title

* 10. Please use this space to share any other thoughts on the reimbursement process

Question Title

* 11. First Name (Optional)

Question Title

* 12. Last Name (Optional)

Question Title

* 13. Phone Number (Optional)

Question Title

* 14. Email Address (Optional)