2011 Winchester DirectionFinder Survey

Major City Services

8% of survey complete.

Question Title

* 1. Major services provided by the City of Winchester are listed below. Please rate each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.”

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don’t Know
Quality of public safety services (police,fire and rescue)	Quality of public safety services (police,fire and rescue) Very Satisfied	Quality of public safety services (police,fire and rescue) Satisfied	Quality of public safety services (police,fire and rescue) Neutral	Quality of public safety services (police,fire and rescue) Dissatisfied	Quality of public safety services (police,fire and rescue) Very Dissatisfied	Quality of public safety services (police,fire and rescue) Don’t Know
Overall efforts to ensure the community is prepared for emergencies	Overall efforts to ensure the community is prepared for emergencies Very Satisfied	Overall efforts to ensure the community is prepared for emergencies Satisfied	Overall efforts to ensure the community is prepared for emergencies Neutral	Overall efforts to ensure the community is prepared for emergencies Dissatisfied	Overall efforts to ensure the community is prepared for emergencies Very Dissatisfied	Overall efforts to ensure the community is prepared for emergencies Don’t Know
Overall maintenance of streets	Overall maintenance of streets Very Satisfied	Overall maintenance of streets Satisfied	Overall maintenance of streets Neutral	Overall maintenance of streets Dissatisfied	Overall maintenance of streets Very Dissatisfied	Overall maintenance of streets Don’t Know
Overall effectiveness of communication by Winchester city government	Overall effectiveness of communication by Winchester city government Very Satisfied	Overall effectiveness of communication by Winchester city government Satisfied	Overall effectiveness of communication by Winchester city government Neutral	Overall effectiveness of communication by Winchester city government Dissatisfied	Overall effectiveness of communication by Winchester city government Very Dissatisfied	Overall effectiveness of communication by Winchester city government Don’t Know
Overall quality of water utility services	Overall quality of water utility services Very Satisfied	Overall quality of water utility services Satisfied	Overall quality of water utility services Neutral	Overall quality of water utility services Dissatisfied	Overall quality of water utility services Very Dissatisfied	Overall quality of water utility services Don’t Know
Overall quality of wastewater (or sanitary sewer) utility services	Overall quality of wastewater (or sanitary sewer) utility services Very Satisfied	Overall quality of wastewater (or sanitary sewer) utility services Satisfied	Overall quality of wastewater (or sanitary sewer) utility services Neutral	Overall quality of wastewater (or sanitary sewer) utility services Dissatisfied	Overall quality of wastewater (or sanitary sewer) utility services Very Dissatisfied	Overall quality of wastewater (or sanitary sewer) utility services Don’t Know
Overall quality of public (bus) transportation services	Overall quality of public (bus) transportation services Very Satisfied	Overall quality of public (bus) transportation services Satisfied	Overall quality of public (bus) transportation services Neutral	Overall quality of public (bus) transportation services Dissatisfied	Overall quality of public (bus) transportation services Very Dissatisfied	Overall quality of public (bus) transportation services Don’t Know
Quality of parks and recreation facilities	Quality of parks and recreation facilities Very Satisfied	Quality of parks and recreation facilities Satisfied	Quality of parks and recreation facilities Neutral	Quality of parks and recreation facilities Dissatisfied	Quality of parks and recreation facilities Very Dissatisfied	Quality of parks and recreation facilities Don’t Know
Quality of recreation programs	Quality of recreation programs Very Satisfied	Quality of recreation programs Satisfied	Quality of recreation programs Neutral	Quality of recreation programs Dissatisfied	Quality of recreation programs Very Dissatisfied	Quality of recreation programs Don’t Know
Quality of customer service provided by city employees	Quality of customer service provided by city employees Very Satisfied	Quality of customer service provided by city employees Satisfied	Quality of customer service provided by city employees Neutral	Quality of customer service provided by city employees Dissatisfied	Quality of customer service provided by city employees Very Dissatisfied	Quality of customer service provided by city employees Don’t Know
Management of traffic flow on city streets	Management of traffic flow on city streets Very Satisfied	Management of traffic flow on city streets Satisfied	Management of traffic flow on city streets Neutral	Management of traffic flow on city streets Dissatisfied	Management of traffic flow on city streets Very Dissatisfied	Management of traffic flow on city streets Don’t Know
Quality of public schools	Quality of public schools Very Satisfied	Quality of public schools Satisfied	Quality of public schools Neutral	Quality of public schools Dissatisfied	Quality of public schools Very Dissatisfied	Quality of public schools Don’t Know
Efforts to revitalize downtown	Efforts to revitalize downtown Very Satisfied	Efforts to revitalize downtown Satisfied	Efforts to revitalize downtown Neutral	Efforts to revitalize downtown Dissatisfied	Efforts to revitalize downtown Very Dissatisfied	Efforts to revitalize downtown Don’t Know

Question Title

* 2. Which THREE of the items below do you think should receive the most emphasis from City leaders over the next two years? [select up to THREE items).

Quality of public safety services (police,fire and rescue)

Overall efforts to ensure the community is prepared for emergencies

Overall maintenance of streets

Overall effectiveness of communication by Winchester city government

Overall quality of water utility services

Overall quality of wastewater (or sanitary sewer) utility services

Overall quality of public (bus) transportation services

Quality of parks and recreation facilities

Quality of recreation programs

Quality of customer service provided by city employees

Management of traffic flow on city streets

Quality of public schools

Efforts to revitalize downtown

Question Title

* 3. Several items that may influence your perception of Winchester are listed below. Please rate each item on a scale of 1 to 5 where 5 means “very satisfied” and 1 means “very dissatisfied.”

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don’t Know
Overall value that you receive for your local tax dollars and fees	Overall value that you receive for your local tax dollars and fees Very Satisfied	Overall value that you receive for your local tax dollars and fees Satisfied	Overall value that you receive for your local tax dollars and fees Neutral	Overall value that you receive for your local tax dollars and fees Dissatisfied	Overall value that you receive for your local tax dollars and fees Very Dissatisfied	Overall value that you receive for your local tax dollars and fees Don’t Know
Overall quality of services provided by the city	Overall quality of services provided by the city Very Satisfied	Overall quality of services provided by the city Satisfied	Overall quality of services provided by the city Neutral	Overall quality of services provided by the city Dissatisfied	Overall quality of services provided by the city Very Dissatisfied	Overall quality of services provided by the city Don’t Know
Overall quality of life in Winchester	Overall quality of life in Winchester Very Satisfied	Overall quality of life in Winchester Satisfied	Overall quality of life in Winchester Neutral	Overall quality of life in Winchester Dissatisfied	Overall quality of life in Winchester Very Dissatisfied	Overall quality of life in Winchester Don’t Know
How well the city is managing growth	How well the city is managing growth Very Satisfied	How well the city is managing growth Satisfied	How well the city is managing growth Neutral	How well the city is managing growth Dissatisfied	How well the city is managing growth Very Dissatisfied	How well the city is managing growth Don’t Know