Strategic orientation

Thank you for taking the time to contribute to our industry knowledge about creating an Information Centre of Excellence. The information we gather helps provide us all with a unique view on the success characteristics of thriving, valuable and relevant information centres.

The survey is 3 screens long and should take less than 15 minutes to complete.

The questions on this page relate to your strategic orientation as a department.

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* 1. In Jinfo's analysis, an "Information Centre of Excellence" has three interrelated strands of service: setting information strategy, enabling end users, and delivering expert information services. Think about your own department and indicate how each of these strands makes up your work.

  1 - very limited component of our work 2 3 4 - major focus of our work
Setting information strategy - identifying how information will change and drive value in the business in the future; managing risk associated with information
Enabling end users - enabling access, training and building awareness, developing and delivering tools and portals, creating scalable self-service systems
Delivering expert information services - handling highest-value, most complex, and most sensitive information-related tasks and projects

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* 2. Do you have any comments on the above?

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* 3. Rate your agreement with each statement on a 0-10 scale

  0 - completely disagree 1 2 3 4 5 - neutral 6 7 8 9 10 - completely agree
We align, design and consistently improve our services to deliver demonstrable value and impact
We measure staff time spent on routine tasks and work to reduce that burden
We dedicate time each month to strategic planning and preparing for the future
We make the most of technology to streamline and automate our work
We have our "finger on the pulse" of organisational demand for better research tools
We use metrics to focus on delivering value and impact to the business