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Customer Satisfaction Survey
1.
Please complete the following information:
Dealership:
State/Province
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP/Postal Code
Serial Number
2.
What sources did you use when researching water treatment? (Please check all that apply)
Social media post or discussion
Online search engine (e.g., Google)
Manufacturer’s website
Product reviews website
Picked up a brochure at a store
Talked with a representative at a store/dealership
Direct mail piece
Newspaper or magazine
TV
Advertisement on social media
Website
Radio
3.
Why were you in the market for a home water system? (Please check all that apply)
Problem water
New home
Health issues
Water taste
Eliminating bottled water
Remodeling project
Water aesthetics (odor, look)
Visible effects of water problems
Local water concerns
Plumbing/Appliance failure
Replacing/Upgrading a Kinetico system
Replacing other brand
Other (please specify)
4.
Which brands did you consider before choosing Kinetico?
5.
Which, if any, of the following did you do after deciding to purchase a water treatment solution? (Please check all that apply)
Searched Internet for brand/type of treatment
Questioned neighbors/friends/family who own a system
Asked salesperson at a home improvement store for information
Viewed available products at a home improvement store
Consulted with contractor/plumber on brand/type of treatment
Discussed options with a water treatment professional
6.
How did you hear about Kinetico? (Please check all that apply)
Dealer contacted me
Radio
Television
Newspaper
Internet search
Home Depot
Magazine
Builder/Contractor
Sporting event
Friend/Relative
Direct mail offer
Home show/Fair/Event
Owned a Kinetico system
Phone book
Plumber
Online ad
Other (please specify)
*
7.
Why did you choose Kinetico? Please rank the top 3 reasons why you chose Kinetico in order of importance by assigning a 1 to the most important reason and so on.
(Required.)
Top 1
Top 2
Top 3
Reputation of local dealer
Reputation of Kinetico
Recommended by a friend/relative
It is a premium brand in the market
In-home presentation
The product price
The product is easy to maintain
The product will solve your water problem
The product has a long warranty
Third-party certifications
This product is more efficient than other products
Features and benefits
Customer service reputation
8.
Have you visited www.kinetico.com?
Yes
No
9.
What do you like the best about your Kinetico system?
*
10.
Did you have an in-home presentation?
(Required.)
Yes
No
