Customer Satisfaction Survey

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* 1. Please complete the following information:

Dealership:

State/Province

ZIP/Postal Code

Serial Number

Question Title

* 2. What sources did you use when researching water treatment? (Please check all that apply)

Social media post or discussion

Online search engine (e.g., Google)

Manufacturer’s website

Product reviews website

Picked up a brochure at a store

Talked with a representative at a store/dealership

Direct mail piece

Newspaper or magazine

Advertisement on social media

Website

Radio

Question Title

* 3. Why were you in the market for a home water system? (Please check all that apply)

Problem water

New home

Health issues

Water taste

Eliminating bottled water

Remodeling project

Water aesthetics (odor, look)

Visible effects of water problems

Local water concerns

Plumbing/Appliance failure

Replacing/Upgrading a Kinetico system

Replacing other brand

Other (please specify)

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* 4. Which brands did you consider before choosing Kinetico?

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* 5. Which, if any, of the following did you do after deciding to purchase a water treatment solution? (Please check all that apply)

Searched Internet for brand/type of treatment

Questioned neighbors/friends/family who own a system

Asked salesperson at a home improvement store for information

Viewed available products at a home improvement store

Consulted with contractor/plumber on brand/type of treatment

Discussed options with a water treatment professional

Question Title

* 6. How did you hear about Kinetico? (Please check all that apply)

Dealer contacted me

Radio

Television

Newspaper

Internet search

Home Depot

Magazine

Builder/Contractor

Sporting event

Friend/Relative

Direct mail offer

Home show/Fair/Event

Owned a Kinetico system

Phone book

Plumber

Online ad

Other (please specify)

Question Title

* 7. Why did you choose Kinetico? Please rank the top 3 reasons why you chose Kinetico in order of importance by assigning a 1 to the most important reason and so on.

	Top 1	Top 2	Top 3
Reputation of local dealer	Reputation of local dealer Top 1	Reputation of local dealer Top 2	Reputation of local dealer Top 3
Reputation of Kinetico	Reputation of Kinetico Top 1	Reputation of Kinetico Top 2	Reputation of Kinetico Top 3
Recommended by a friend/relative	Recommended by a friend/relative Top 1	Recommended by a friend/relative Top 2	Recommended by a friend/relative Top 3
It is a premium brand in the market	It is a premium brand in the market Top 1	It is a premium brand in the market Top 2	It is a premium brand in the market Top 3
In-home presentation	In-home presentation Top 1	In-home presentation Top 2	In-home presentation Top 3
The product price	The product price Top 1	The product price Top 2	The product price Top 3
The product is easy to maintain	The product is easy to maintain Top 1	The product is easy to maintain Top 2	The product is easy to maintain Top 3
The product will solve your water problem	The product will solve your water problem Top 1	The product will solve your water problem Top 2	The product will solve your water problem Top 3
The product has a long warranty	The product has a long warranty Top 1	The product has a long warranty Top 2	The product has a long warranty Top 3
Third-party certifications	Third-party certifications Top 1	Third-party certifications Top 2	Third-party certifications Top 3
This product is more efficient than other products	This product is more efficient than other products Top 1	This product is more efficient than other products Top 2	This product is more efficient than other products Top 3
Features and benefits	Features and benefits Top 1	Features and benefits Top 2	Features and benefits Top 3
Customer service reputation	Customer service reputation Top 1	Customer service reputation Top 2	Customer service reputation Top 3

Customer Satisfaction Survey

Question Title

* 1. Please complete the following information:

Question Title

* 2. What sources did you use when researching water treatment? (Please check all that apply)

Question Title

* 3. Why were you in the market for a home water system? (Please check all that apply)

Question Title

* 4. Which brands did you consider before choosing Kinetico?

Question Title

* 5. Which, if any, of the following did you do after deciding to purchase a water treatment solution? (Please check all that apply)

Question Title

* 6. How did you hear about Kinetico? (Please check all that apply)

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* 7. Why did you choose Kinetico? Please rank the top 3 reasons why you chose Kinetico in order of importance by assigning a 1 to the most important reason and so on.

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* 8. Have you visited www.kinetico.com?

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* 9. What do you like the best about your Kinetico system?

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* 10. Did you have an in-home presentation?