The Urbana Free Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.  The survey will close at the end of business on May 31st.  

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact the Administration Office at administration@urbanafree.org or 217-367-4058.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses. Your responses are not saved until you click DONE. If you close the survey before you click DONE, you will not be able to go back to your responses. 

Thank you for your time!

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* 1. Do you have an Urbana Free Library card?

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* 2. If you do not have an Urbana Free Library card or do not use the library, please indicate the reason below.  (Check all that apply.)

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* 3. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 4. How often do you use The Urbana Free Library in-person or online?

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* 5. What would make it easier for you to use the library?

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* 6. How satisfied are you with The Urbana Free Library overall?

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* 7. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Selection in the library's collections
Ease of access to library collections
Library facility
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library events
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's programs

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* 8. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

  Very valuable Valuable Neutral Slightly valuable Not valuable at all Not aware this was available at the library
Physical materials to check out
Digital materials to download
Use of a computer or printer
Getting help or material suggestions from staff 
Using the library's free WiFi
Making copies or sending a fax
Attending in-person events
Attending virtual events
Home delivery service
Curbside pickup
Reading areas
Working or studying
Use of the Library of Things
Use of a meeting room or study room 
Summer/Winter reading programs
Use of the Champaign County Historical Archives
Daily after-school hangout for students
Foreign language materials 
Books and More! Bundles 
Tutoring services
Use of online resources like databases, Novelist, and Mango

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* 10. What programs, services, or collections could the library add that would be valuable to you and your family? 

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* 11. Where do you learn about what is going on at the library?

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* 12. Where are other places that you get news about the community?

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* 13. The library's current strategic plan has four key strategic directions: Embrace, Enrich, Empower, and Enhance. How important do you feel these four strategic directions are going forward?

  Very important Important Slightly important Not at all important
Embrace - welcoming, engaging, and listening to the community
Enrich - sparking curiosity through collections, programs, and technology for personal growth and fulfillment
Empower - promoting diversity, equity, and inclusion and stimulating connections and partnerships in our community
Enhance - stewarding our physical and financial resources while cultivating learning for Board and staff

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* 14. How have you noticed the library embracing, enriching, empowering, and enhancing? Share your example(s) here. 

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* 15. We are thinking about where to focus our resources over the next several years.  As you think about your next several years, please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
More digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows 
Increasing outreach and partnerships with community organizations
Events for adults (any age)
Events for young adults (age 18-29)
Events for teens (age 13-17)
Events for children (age 6-12)
Events for pre-K children (birth to age 5)
Virtual programming/events (like through Zoom or social media)
Building spaces
Meeting spaces
Outdoor spaces
Technology for use in the library
Technology support (computer classes, WiFi access, one-on-one tech support)

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* 16. What do you value most about library spaces and experiences you've had in the library? What is it about these spaces and experiences you find most welcoming? 

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* 17. Telling stories is a way people share experiences and learn from each other. Do you have a story about using the library that illustrates the difference the library has made in your life? If so, please share your story about your experience here. (Optional)

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* 18. What is your age?  (Optional)

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* 19. Do you have children 18 or under living in your home?  (Optional)

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* 20. What languages are spoken in your home?  Please check all that apply.  (Optional)

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact the Administration Office at administration@urbanafree.org or 217-367-4058. 

Thank you for your responses.
 
 100% of survey complete.

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