UNSW Canberra Customer Feedback Form Survey

The student, academic and central administrative services at UNSW Canberra aim to provide you with the highest standard of service. We welcome your feedback and encourage you to share your comments regarding your experience with us. Your feedback will assist us to improve the quality of our products and services.

If there is any aspect of your experience with a support service that did not meet with your expectations, we urge you to contact the Manager of the relevant unit so they have the opportunity to address any concerns you may have. Please complete the form and then click the “Submit Feedback to Rector’s Office” button at the end.

Question Title

* 1. This feedback is a...

Suggestion

Compliment

Complaint

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* 2. Which department provided the service?

Academy Library

Creative Media Unit

Financial Services

Health and Safety and Facilities

Human Resources

Information Communication and Technology Services

Learning and Teaching Group

Relationship Management Team

Research and International Office

Student Administrative Services

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* 3. This feedback relates to:

Accessibility of service

Timeliness and delivery of service

Information accuracy

Staff actions and customer service

Feedback requested by unit on completing service or project

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* 4. How was the service provided?

Face-to-face

Phone

Website

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* 5. Date service was provided?

Date:

Date

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* 6. How would you rate the overall quality of the service provided?

	Very poor	Poor	Good	Very Good	Excellent
Quality of service provided	Quality of service provided Very poor	Quality of service provided Poor	Quality of service provided Good	Quality of service provided Very Good	Quality of service provided Excellent

UNSW Canberra Customer Feedback Form

Customer Feedback

Question Title

* 1. This feedback is a...

Question Title

* 2. Which department provided the service?

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* 3. This feedback relates to:

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* 4. How was the service provided?

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* 5. Date service was provided?

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* 6. How would you rate the overall quality of the service provided?

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* 7. Since you last used this service, has the quality of the service provided:

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* 8. Please provide comments of your experience here:

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* 9. What could be done to improve the service provided?