Unemployment Insurance Customer Service Survey

Your feedback is important to all of us at the NJ Department of Labor and Workforce Development. Please take a minute to fill out this brief customer survey to tell us how we’re doing in Unemployment Insurance and how we can improve services. Your comments are valuable to us and will be treated confidentially. Thank you for taking the time to share your opinion with us.

We encourage you to add your comments and suggestions where applicable.

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* 1. What was your primary reason for visiting our website today? (select one)

Filing an Initial Unemployment Insurance Claim Online

Claiming my weekly benefits for Unemployment Insurance Online

Getting help on how to file a Unemployment Insurance Claim

Checking the status of my Unemployment Insurance Claim/Payment

Resetting my PIN /or/ Password

Getting my 1099 / finding the answer to a tax question

Other (please specify)

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* 2. How did you apply for Unemployment Insurance Benefits? (select one)

I applied ONLINE

I applied by PHONE

I am not (or have not yet) filed for unemployment benefits

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* 3. If you applied by Phone, Why?

I didn't know you could apply online

I can't use /or/ don't have a computer

I thought the phone process was easier

Unable to file online.

Other (please specify)

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* 4. Were you able to find the information you were looking for on our website? (select one)

Yes, I easily found what I wanted.

Yes, but it took a few tries.

No, I was not able to find what I wanted.

If no, please let us know what item or information you were trying to find on our website.

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* 5. Rate the overall look and quality of our website. (select one)

Excellent

Good

Average

Poor

Undecided

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* 6. On a scale of 1 to 5; with 5 being the highest and 1 being the lowest, tell us how easy it was to file for your Unemployment Insurance Benefits. (select one)

Comments:

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* 7. Overall, are you satisfied with the customer service you’ve received from the staff in the Division of Unemployment Insurance? (select one)

Extremely satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Extremely dissatisfied

Comments:

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* 8. Rate the clarity of documents sent to you regarding your Unemployment Insurance claim. (select one)

Extremely clear

Moderately clear

Slightly clear

Not at all clear

I Have not received any documents from the Division.

Comments:

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* 9. If you had a choice, which method of delivery would you prefer to receive information from the Department of Labor and Workforce Development? (select one)

Mail

Text Message

Other

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* 10. How do you currently access our website? (select one)

Personal Computer / Laptop

Tablet (i.e. iPad / Nook / Kindle)

Cell Phone

Other

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* 11. How often do you use the Department of Labor and Workforce Development's online job search tools (i.e. Career Connections)? (select one)

Never use them

1 - 2 times per week

3 - 5 times per week

More than 5 times per week

Other (please specify)

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* 12. Share your comments on this website and other Department of Labor and Workforce Development services you have used.

Your comments are valuable to us and will be treated confidentially. To ensure anonymity, please do not include any personal information. We cannot respond to any questions you ask here.

If you need additional assistance contact a Reemployment Call Center at (201) 601-4100, (732) 761-2020 or (856) 507-2340. IMPORTANT: all of these phone numbers go to the same place. Local numbers are provided as a courtesy for callers who are charged more for long-distance calls.