UI Customer Survey

Your feedback is important to all of us at the NJ Department of Labor and Workforce Development. Please take a minute to fill out this customer survey to tell us how we’re doing and how we can improve services. Your comments are valuable to us and will be treated confidentially. Thank you for taking the time to share your opinion with us.

-Acting Commissioner Aaron R. Fichtner, Ph.D.

We encourage you to add your comments and suggestions where applicable.

Question Title

* 1. On a scale of 1 to 5; with 5 being the highest and 1 being the lowest, please tell us how easy it was to file and claim your weekly Unemployment Insurance benefits online.

5

4

3

2

1

Comments:

Question Title

* 2. How clear are the instructions provided on the Unemployment Insurance website?

Extremely clear

Moderately clear

Slightly clear

Not at all clear

Comments:

Question Title

* 3. Overall, are you satisfied with the customer service you’ve received from Department of Labor staff?

Extremely satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Extremely dissatisfied

Comments:

Question Title

* 4. Please rate the clarity of documents sent to you regarding Unemployment Insurance.

Extremely clear

Moderately clear

Slightly clear

Not at all clear

Comments:

Question Title

* 5. If you had a choice, which method of delivery would you prefer to receive Unemployment Insurance information?

Mail

Text Message

Email

Other

Question Title

* 6. How do you currently access the Unemployment Insurance website?

Personal Computer / Laptop

Tablet (i.e. iPad / Nook / Kindle)

Cell Phone

Other

Question Title

* 7. How often do you use the Department of Labor’s online job search tools? (i.e. Career Connections / OnRamp)

Never use them

1 – 2 times per week

3 – 5 times per week

More than 5 times per week

Comments:

Question Title

* 8. Please share your comments on this website and other Department of Labor and Workforce Development services you have used.

Your comments are valuable to us and will be treated confidentially. To ensure anonymity, please do not include any personal information. We cannot respond to any questions you ask here.

If you need additional assistance please contact a Reemployment Call Center at (201) 601-4100, (732) 761-2020, or (856) 507-2340. IMPORTANT: All of these phone numbers go to the same place. Local phone numbers are offered as a courtesy for callers who are charged more for long-distance calls.

Thank you for participating in this voluntary survey and providing us with your valuable feedback!