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Gladly Request for Information Related to Twilio A2P 10DLC Registration

What is this registration process?
Gladly is requesting this information to register your Brand and use case Campaign on your behalf in order to continue sending and receiving SMS in the United States utilizing carriers' registration process. More information can be found here.

Additionally, you can find tips and suggestions around SMS Consent and Compliance in the Gladly Help Docs

How long does the registration process take?
Upon completion of this survey, registration can take several weeks to complete, assuming all information provided is in compliance with requirements described below.

Gladly will reach out to clarify any details about your submission to the person(s) listed below.
1.What is your company's legal Business Name?(Required.)
2.What is the physical address of your company's headquarters?(Required.)
3.What type of business do you engage in?(Required.)
4.Is your company publicly-listed?(Required.)
5.If your company is public, which exchange is it listed on, and what is the ticker?
Note: Public companies will be required to complete a 2FA verification via the email of the representative provided below.
6.What is your business's EIN Number? (9 digits of EIN only, no dashes).
Note to Canadian businesses: Canadian entities must provide a Canadian Business Number (BN-9), which is the bolded part of the Canadian Business Number: Tax/Corporation ID Field: 123456789XXXXXX(Required.)
7.What is your industry?(Required.)
8.What is your website?(Required.)
9.In which of these regions do you operate?(Required.)
10.Please provide contact information for a primary authorized representative to serve as a point of contact.(Required.)
11.Please provide contact information for a secondary authorized representative to serve as a point of contact.(Required.)
12.How do end-users consent to receive messages? (40-2048 characters). This field should describe how end users opt-in to receive SMS from your business, therefore giving consent to the sender to receive their messages. If multiple opt-in methods are used for the same campaign, they must all be listed.

This is an essential component of A2P 10DLC Registration – demonstrating explicit opt-in consent from your customers. You can read more about that in Gladly's Help Docs here.

For example: end users opt-in by texting the phone number listed on our website (www.example.com/help), which includes consent language listed on that page. The end-user also has the option to opt-in via texting START to 111-222-3333.

If you have not yet launched SMS, you must provide a viewable link to screenshot(s) of mockups showing what the website will look like once SMS is launched.

If you provide an IVR-to-SMS option, you must include the consent language in your recording, an example of which can be found in our Help Docs(Required.)
13.Please enter TWO sample messages from your business to a customer. For example "Hi Sam, thanks for contacting Amazon, I'd be happy to help you with your existing order".

These must include the Business Name in the greeting. See Gladly's Help Docs for further instructions

These must be real messages, without any PII, related to your business and use case.
14.Please enter the initial auto-reply sent to customers after they opt-in for receiving SMS. We suggest some iteration of the following:
"Thanks for contacting COMPANY_NAME. How can we assist you today? By texting us, you are opting-in to receive future messages or a phone call from COMPANY_NAME at this number. Message & Data rates may apply. Reply STOP at any time to opt-out."

Further details in Gladly's Help Docs(Required.)
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