Gladly Request for Information Related to Toll-Free Number Verification

What is this verification process?

Verified Toll-Free Messaging is a service that Twilio offers in order to confirm that your business and use case(s) has been reviewed in advance of sending traffic via Toll-Free Numbers, and you have received carrier approval for messaging via Toll-Free numbers to the US/Canada. This verification process is free of cost.

Verification greatly reduces the risk of message filtering on Toll-Free traffic toward all major networks in the US and some in Canada, as long as you adhere to your stated use case and all applicable rules, such as Twilio's Messaging Policy.

This verification affects messaging to mobile users in the United States as well as the Fido, Rogers, Telus, and Videotron networks in Canada.

Don't worry, Gladly is here to help with your verification!

Please fill out and submit the form below. You will need to submit this form one time for each business use case that you have numbers associated with. For example, if one toll-free number is associated with customer support, and another is associated with marketing, you would need to fill out this form twice, once for each use case.

Gladly will then review and revert with any questions or clarifications and then submit your verification documents to Twilio on your behalf. We will then follow-up if there are clarifications needed from Twilio before successful verification is completed.

More information can be found on Twilio's site here.

Important Note:

Important to this registration is the requirement of receiving explicit opt-in consent from your customers. You can read more about that in Gladly's Help Docs here.

How long do carriers take to verify my number(s)?

Upon submission of your survey, full Verification can take up to two months, based on delays by the telecom carriers due to their large backlog.

Question Title

* 1. What is your company's legal Business Name?

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* 2. Please enter the Corporate Website

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* 3. What is your Business's physical, registered address??

Address Line 1

City

State / Province (2-letter code)

Postal Code

Country

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* 4. Please provide contact information for a primary authorized representative to serve as a point of contact.

First Name

Last Name

Title

Phone Number (Incl. Country Code, without "+")

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* 5. What phone number(s) are your registering for this specific use case? (please separate multiple numbers with a semicolon e.g. 19998887777; 25556667777)

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* 6. Estimated monthly SMS volume through this number

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* 7. Please select a Use Case Category for this number(s)

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* 8. Please provide a summary of the Use Case selected above (e.g.: having conversations with customers and sending notifications of order updates)

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* 9. Please provide a sample of the Message Content for the Use Case selected above

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* 10. Please describe how customers will opt-in to SMS programs on this toll-free number(s)? (e.g.: Customers opt in to receive SMS notifications when signing in at the car wash kiosk). This is an essential component of TFN Verification –demonstrating explicit opt-in consent from your customers. You can read more about that in Gladly's Help Docs here.

Gladly Request for Information Related to Toll-Free Number Verification

Question Title

* 1. What is your company's legal Business Name?

Question Title

* 2. Please enter the Corporate Website

Question Title

* 3. What is your Business's physical, registered address??

Question Title

* 4. Please provide contact information for a primary authorized representative to serve as a point of contact.

Question Title

* 5. What phone number(s) are your registering for this specific use case? (please separate multiple numbers with a semicolon e.g. 19998887777; 25556667777)

Question Title

* 6. Estimated monthly SMS volume through this number

Question Title

* 7. Please select a Use Case Category for this number(s)

Question Title

* 8. Please provide a summary of the Use Case selected above (e.g.: having conversations with customers and sending notifications of order updates)

Question Title

* 9. Please provide a sample of the Message Content for the Use Case selected above

Question Title

Question Title

* 11. Please provide any links to websites or workflows that show the SMS Opt-In(s) described above. URLs must be separated by a semicolon ";"