Trumbull County Rider Survey

Trumbull County is updating its Coordinated Public Transit-Human Services Transportation Plan, which seeks to develop strategies to address unmet transportation needs in the County. Please help us determine what the transportation needs are in Trumbull County by completing this survey. The surveys are autonomous. As part of this update, a needs assessment survey is being conducted for existing riders of public transportation.

You may also complete the survey online at https://www.surveymonkey.com/r/TrumbullRiders

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* 1. How old are you?

Under 16

17-24

25-34

35-49

50-59

60+

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* 2. Do you use any devices to help you get around, such as a cane, walker or wheelchair?

Yes

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* 3. What type(s) of devices do you use to help you get around? (check all that apply)

Walker or cane

Manual wheelchair

Electric wheelchair/scooter

Crutches/arm crutches

Escort/Personal Care Attendant

Service Animal

Other (please specify)

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* 4. How often do you ride the Trumbull County Transit System?

Every day (Monday through Friday)

3-4 times a week

1-2 times a week

Occasionally

Almost never

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* 5. How important is it for you to have Trumbull County Transit System services available?

Very Important

Important

Moderately Important

Not important

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* 6. When do you need transportation? (check all that apply)

	12AM to 6AM	6AM to 8AM	8AM to 12PM	12PM to 3PM	3PM to 6PM	6PM to 9PM	9PM to 12AM
Monday	Monday 12AM to 6AM	Monday 6AM to 8AM	Monday 8AM to 12PM	Monday 12PM to 3PM	Monday 3PM to 6PM	Monday 6PM to 9PM	Monday 9PM to 12AM
Tuesday	Tuesday 12AM to 6AM	Tuesday 6AM to 8AM	Tuesday 8AM to 12PM	Tuesday 12PM to 3PM	Tuesday 3PM to 6PM	Tuesday 6PM to 9PM	Tuesday 9PM to 12AM
Wednesday	Wednesday 12AM to 6AM	Wednesday 6AM to 8AM	Wednesday 8AM to 12PM	Wednesday 12PM to 3PM	Wednesday 3PM to 6PM	Wednesday 6PM to 9PM	Wednesday 9PM to 12AM
Thursday	Thursday 12AM to 6AM	Thursday 6AM to 8AM	Thursday 8AM to 12PM	Thursday 12PM to 3PM	Thursday 3PM to 6PM	Thursday 6PM to 9PM	Thursday 9PM to 12AM
Friday	Friday 12AM to 6AM	Friday 6AM to 8AM	Friday 8AM to 12PM	Friday 12PM to 3PM	Friday 3PM to 6PM	Friday 6PM to 9PM	Friday 9PM to 12AM
Saturday	Saturday 12AM to 6AM	Saturday 6AM to 8AM	Saturday 8AM to 12PM	Saturday 12PM to 3PM	Saturday 3PM to 6PM	Saturday 6PM to 9PM	Saturday 9PM to 12AM
Sunday	Sunday 12AM to 6AM	Sunday 6AM to 8AM	Sunday 8AM to 12PM	Sunday 12PM to 3PM	Sunday 3PM to 6PM	Sunday 6PM to 9PM	Sunday 9PM to 12AM

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* 7. What days of the week do you use the Trumbull County Transit System? (check all that apply)

Monday

Tuesday

Wednesday

Thursday

Friday

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* 8. If public transportation routes with regularly scheduled stops are put in place in Trumbull County, how likely are you to start using it?

Highly likely

Likely

Maybe

Unlikely

Highly unlikely

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* 9. How important is same day service to you?

Very important

Moderately important

Not important

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* 10. For what activities do you use the Trumbull County Transit System? (check all that apply)

Work

Job training

Non-emergency medical appointments

Social activities

School/College

Shopping

Other (please specify)

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* 11. Currently, how do you travel from home to work, job training, non-emergency medical appointments, social
activities, school/college, or other activities? (check all that apply)

Drive

Ride with friends/family

Trumbull County Transit System

Bike/Walk

I don't

Other (please specify)

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* 12. If additional transportation options were made available in Trumbull County, which of the following would you and/or your family consider using? (check all that apply)

Fixed schedule (with bus stops where you board and disembark the vehicle)

Flexible routes (operates on a fixed route and time schedule but can make deviations off the route to pick passengers up within a designated area)

Carpool or vanpool programs

Connections with other public transportation systems in Trumbull County

Other (please specify)

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* 13. Do you or a family member need transportation outside of Trumbull County?

Yes

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* 14. For what purpose and how often do you need transportation outside of Trumbull County?

	Daily	Weekly	Monthly	Occasionally
Medical	Medical Daily	Medical Weekly	Medical Monthly	Medical Occasionally
Employment	Employment Daily	Employment Weekly	Employment Monthly	Employment Occasionally
Shopping	Shopping Daily	Shopping Weekly	Shopping Monthly	Shopping Occasionally
Recreational/Social	Recreational/Social Daily	Recreational/Social Weekly	Recreational/Social Monthly	Recreational/Social Occasionally
Other	Other Daily	Other Weekly	Other Monthly	Other Occasionally

If you chose "Other", please specify:

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* 15. What destinations outside of Trumbull County do you need to reach for any of these purposes? (check all that apply)

Akron, OH

Youngstown, OH

Cleveland, OH

Hermitage, PA

Pittsburgh, PA

Other (please specify)

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* 16. Do you use the internet one or more times per week?

Yes

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* 17. What do you suggest the Trumbull County Transit System can do to improve its transportation services?

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* 18. What do you like MOST about the Trumbull County Transit System?

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* 19. Please rate the following aspects of the Trumbull County Transit System:

	1-Needs Improvement	2	3	4	5-Great	N/A
Hours of Operation	Hours of Operation 1-Needs Improvement	Hours of Operation 2	Hours of Operation 3	Hours of Operation 4	Hours of Operation 5-Great	Hours of Operation N/A
Days of Operation	Days of Operation 1-Needs Improvement	Days of Operation 2	Days of Operation 3	Days of Operation 4	Days of Operation 5-Great	Days of Operation N/A
Service Area	Service Area 1-Needs Improvement	Service Area 2	Service Area 3	Service Area 4	Service Area 5-Great	Service Area N/A
On-Time Performance	On-Time Performance 1-Needs Improvement	On-Time Performance 2	On-Time Performance 3	On-Time Performance 4	On-Time Performance 5-Great	On-Time Performance N/A
Drivers Skill	Drivers Skill 1-Needs Improvement	Drivers Skill 2	Drivers Skill 3	Drivers Skill 4	Drivers Skill 5-Great	Drivers Skill N/A
Safety While on the Bus	Safety While on the Bus 1-Needs Improvement	Safety While on the Bus 2	Safety While on the Bus 3	Safety While on the Bus 4	Safety While on the Bus 5-Great	Safety While on the Bus N/A
Fares	Fares 1-Needs Improvement	Fares 2	Fares 3	Fares 4	Fares 5-Great	Fares N/A
Handicap Accessibility	Handicap Accessibility 1-Needs Improvement	Handicap Accessibility 2	Handicap Accessibility 3	Handicap Accessibility 4	Handicap Accessibility 5-Great	Handicap Accessibility N/A
Ease of Scheduling a Trip	Ease of Scheduling a Trip 1-Needs Improvement	Ease of Scheduling a Trip 2	Ease of Scheduling a Trip 3	Ease of Scheduling a Trip 4	Ease of Scheduling a Trip 5-Great	Ease of Scheduling a Trip N/A
Customer Service	Customer Service 1-Needs Improvement	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5-Great	Customer Service N/A

Thank you for completing the survey!

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* 1. How old are you?

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* 2. Do you use any devices to help you get around, such as a cane, walker or wheelchair?

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* 3. What type(s) of devices do you use to help you get around? (check all that apply)

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* 4. How often do you ride the Trumbull County Transit System?

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* 5. How important is it for you to have Trumbull County Transit System services available?

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* 6. When do you need transportation? (check all that apply)

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* 7. What days of the week do you use the Trumbull County Transit System? (check all that apply)

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* 8. If public transportation routes with regularly scheduled stops are put in place in Trumbull County, how likely are you to start using it?

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* 9. How important is same day service to you?

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* 10. For what activities do you use the Trumbull County Transit System? (check all that apply)

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* 11. Currently, how do you travel from home to work, job training, non-emergency medical appointments, socialactivities, school/college, or other activities? (check all that apply)

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* 12. If additional transportation options were made available in Trumbull County, which of the following would you and/or your family consider using? (check all that apply)

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* 13. Do you or a family member need transportation outside of Trumbull County?

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* 14. For what purpose and how often do you need transportation outside of Trumbull County?

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* 15. What destinations outside of Trumbull County do you need to reach for any of these purposes? (check all that apply)

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* 16. Do you use the internet one or more times per week?

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* 17. What do you suggest the Trumbull County Transit System can do to improve its transportation services?

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* 18. What do you like MOST about the Trumbull County Transit System?

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* 19. Please rate the following aspects of the Trumbull County Transit System:

* 11. Currently, how do you travel from home to work, job training, non-emergency medical appointments, social
activities, school/college, or other activities? (check all that apply)