Travel Money Customer Survey Today's Transaction To be in with a chance to win an iPad mini, please complete this short survey about your experience with us today.We estimate that it will take you less than 5 minutes in total. Your answers are completely anonymous and will not be shared. Thank you for taking the time to provide us with your feedback. We very much appreciate it. OK Question Title * 1. Which service did you use today? No1 Currency (UK) - Store No1 Currency (UK) - Website Currency Exchange - Store Currency Exchange - Website Thomas Exchange Global - Store Thomas Exchange Global - Website No1 Currency (Ireland) - Store No1 Currency (Ireland) - Website Best Foreign Exchange OK Question Title * 2. Overall how satisfied or dissatisfied were you with our service today, where extremely satisfied is 10 and extremely dissatisfied is 0? 10- Extremely Satisfied 9 8 7 6 5 4 3 2 1 0 - Extremely Dissatisfied OK Question Title * 3. Using the same scale, where 10 is extremely satisfied and 0 is extremely dissatisfied, how satisfied were you with each of the following today? 0 (Extremely Dissatisfied) 1 2 3 4 5 6 7 8 9 10 (Extremely Satisfied) Good exchange rate Good exchange rate 0 (Extremely Dissatisfied) Good exchange rate 1 Good exchange rate 2 Good exchange rate 3 Good exchange rate 4 Good exchange rate 5 Good exchange rate 6 Good exchange rate 7 Good exchange rate 8 Good exchange rate 9 Good exchange rate 10 (Extremely Satisfied) Availability of the currency / amount you wanted Availability of the currency / amount you wanted 0 (Extremely Dissatisfied) Availability of the currency / amount you wanted 1 Availability of the currency / amount you wanted 2 Availability of the currency / amount you wanted 3 Availability of the currency / amount you wanted 4 Availability of the currency / amount you wanted 5 Availability of the currency / amount you wanted 6 Availability of the currency / amount you wanted 7 Availability of the currency / amount you wanted 8 Availability of the currency / amount you wanted 9 Availability of the currency / amount you wanted 10 (Extremely Satisfied) Efficiency of process Efficiency of process 0 (Extremely Dissatisfied) Efficiency of process 1 Efficiency of process 2 Efficiency of process 3 Efficiency of process 4 Efficiency of process 5 Efficiency of process 6 Efficiency of process 7 Efficiency of process 8 Efficiency of process 9 Efficiency of process 10 (Extremely Satisfied) Does not Apply (please specify) OK Question Title * 4. Which of the following, if any, were reasons for choosing us today? PLEASE TICK ALL THAT APPLY I always choose this company I had a positive experience previously Exchange rates No commission Conveniently located Store I knew the currency I wanted would be available Prompted by passing one of your stores Customer service reputation Recommendation by family, friends or colleagues Internet search results Social Media Advertising / Promotions Other (please specify) OK Question Title * 5. Regarding your Travel Money transaction prior to this one, please select which provider was used. One of our Stores This Website Post Office A Supermarket A Department Store A Travel Agent Another Bureau de Change A Bank A Credit Union OK Question Title * 6. Please rank the following factors in order of importance when choosing your Travel Money provider (just drag the answers to the order of importance): 1 2 3 4 5 Exchange Rate offered 1 2 3 4 5 Store location 1 2 3 4 5 Service experience 1 2 3 4 5 Currency availability 1 2 3 4 5 Trust in a brand OK Question Title * 7. How likely or unlikely are you to recommend us to family or friends, where 10 is extremely likely to recommend us and 0 is extremely unlikely to recommend us? 10 (Extremely Likely) 9 8 7 6 5 4 3 2 1 0 (Extremely Unlikely) OK NEXT