Retail Council of Canada's EnAbling Retail 2016 - Accessibility Survey

EnAbling Retail 2016 Accessibility Survey

PLEASE NOTE THAT COMPANY INFORMATION WILL BE MAINTAINED IN CONFIDENCE BY RETAIL COUNCIL OF CANADA. ONLY AGGREGATED DATA WILL BE USED TO INFORM THE ENABLING RETAIL WEBINAR SERIES.

ALL QUESTIONS ARE OPTIONAL TO ANSWER.

As part of our valued member programs, Retail Council of Canada (RCC) is working to support retailers and supplier partners with operations in Ontario as they meet their requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and the subsequent 2017 accessibility compliance reporting requirements.

RCC’s EnAbling Retail 2016 Program will provide education and resources to assist members in meeting Ontario’s accessibility laws to create inclusive workplaces for customers and employees with disabilities.

As part of EnAbling Retail 2016, RCC is conducting a brief 15 question survey of members to help inform content for our upcoming webinar series and provide our members with the opportunity to join RCC's Accessibility Advisory Committee.

Question Title

* 1. Please provide the following information:

Company Name:

Respondent Name:

Respondent Job Title:

Company Representative Responsible for Accessibility Programs in Ontario / Canada:

Number of Company Employees in Ontario:

Number of Company Employees Across Canada (if applicable):

Average number of employees per location:

Question Title

* 2. Please select which provinces and territories your company has physical work locations within, including office and distribution centres: (Select all that apply)

Alberta

British Columbia

Manitoba

New Brunswick

Newfoundland and Labrador

North West Territories

Nova Scotia

Nunavut

Ontario

Prince Edward Island

Quebec

Saskatchewan

Yukon

All provinces and territories

Question Title

* 3. RCC is seeking members to support EnAbling Retail 2016 through RCC's Accessibility Advisory Committee. Additionally, we are interested in having you share how your company has overcome accessibility barriers for customers and employees. (Select all that apply)

I am interested in participating on the EnAbling Retail 2016 Accessibility Advisory Committee

I am interested in sharing our organization's success stories of how we overcame accessibility barriers

I am interested in both the Advisory Committee and sharing success stories

None of the above

Question Title

* 4. Which type(s) of customer accessibility needs does your company support? (Select all that apply)

Developmental

Epilepsy

Hearing

Learning

Mental Health

Mobility and Physical Impairment

Support Persons and Service Animals

Vision

Other (please specify)

Question Title

* 5. Which type(s) of employee accessibility needs does your company support? (Select all that apply)

Developmental

Epilepsy

Hearing

Learning

Mental Health

Mobility and Physical Impairment

Support Persons and Animals

Vision

Other (please specify)

Question Title

* 6. Please identify any barriers your company faces while supporting an inclusive and accessible workplace for both customers and employees with accessibility needs:

Corporate culture

Technolgical

Physical environment / structural building changes

Cost

Time frames for implementation

Other (please specify)

Question Title

* 7. Which three options below most accurately describe your company's reasons for implementing accessibility programs? (Select all that apply)

Commitment to creating a retail experience that the accessibility needs of customers

Commitment to creating an inclusive workplace for employees/ applicants with accessibility needs

Due diligence / Meeting legislative requirements

Social responsibility / Public perception

Complying with direction from enforcement orders

Commitment to accommodate in order to attract and retain top talent

Other (please specify)

Question Title

* 8. Has your company created accessibility polices and procedures for the following areas: (Select all that apply)

Emergency Response and Public Safety

Public Information on Customer Service Policy, Use of Support Service Animals and Support Persons, temporary disruptions in an accessible format

Customer Service Training to All Employees

Collection and Response of Customer Service Feedback

Company Website is WCAG 2.0AA Compliant

Provision of accessible formats and communication supports for persons with disabilities

Recruitment and Selection and Notice Successful Applicants

Provision of Employee Supports and induvidual accondation plans

Return to Work

Performance Management and Career Development and Advancement

Design of Public Spaces

Question Title

* 9. Please describe your company's recruitment strategies with respect to inclusion of candidates with disabilities?

We actively work with disability stakeholders to promote available job postings

We promote job postings through different methods and include language that states our company is an equal opportunity employer and will accommodate for accessibility needs during the recruitment and selection process

Other (please specify)

Question Title

* 10. Have your employees received customer service training based on the AODA's Customer Service Standard? (Select all that apply)

Every person who participates in developing the provider’s policies

Every other person who provides goods, services or facilities on behalf of the provider

Every person who is an employee of, or a volunteer with, the provider (beyond those listed above)

None of the above

Question Title

* 11. Has your company worked with disability stakeholders including: (Select all that apply)

Canadian Guide Dogs for the Blind

Canadian Hearing Society

Canadian Mental Health Association

Canadian National Institute for the Blind

Developmental Services Ontario

Epilepsy Canada or Epilepsy Toronto

Learning Disabilities Association of Canada or Ontario

List any others and briefly explain why your company reached out.

Question Title

* 12. If applicable, describe the benefits and opportunities your company gained from having worked with an accessibility stakeholder:

Question Title

* 13. In which years has your company received a visit from the Accessibility Directorate of Ontario's Enforcement Branch to have a compliance audit performed? (Select all that apply)

2016

2015

2014

2013

2012

None

How many audits in total?

Question Title

* 14. If you have been visited or received compliance orders from the Accessibility Directorate's Enforcement Branch what was the outcome? (Select all that apply)

Received an accessibility compliance audit and passed

Received an accessibility compliance audit, did not pass and received direction to comply

Have not received a visit or audit from the Accessibility Directorate's Enforcement Branch / compliance officer

Provided reasonable time to comply with orders

Compliance officer was encouraging and guided through the process of how to meet orders

We were directed to helpful resources by the compliance officer

The visit promoted the idea of creating an inclusive workplace for customers and employees with accessibility needs

Other (please specify)

Question Title

* 15. Does your company support the harmonization of accessibility legislation in provinces that may adopt such legislation in the future?

Yes

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