Customer Satisfaction Survey

At Fidelity Bank, we want to offer the best Financial service of any bank in Nigeria, but we need your help. Only you can tell us if the service you receive from us is up to your standards, which is why we decided to ask our customers for their opinions.
The feedback we receive would be valuable in showing us where our services can be improved and where we are doing well. We would appreciate it very much if you would take a few minutes and complete this survey. 

Question Title

* 1. Overall, how satisfied or dissatisfied are you with your experience banking with Fidelity Bank?

Question Title

* 2. How satisfied are you with the quality of service you receive at these Fidelity Bank channels?

  Not at all satisfied
Very dissatisfied
Slightly satisfied 
Dissatisfied
Moderately satisfied
Moderate
Very satisfied 
Satisfied
Extremely satisfied 
Very satisfied
Branch
ATM 
Online Banking 
Instant Banking (*770#)
Trueserve (Call Center)

Question Title

* 3. Which of the following words would you use to describe Fidelity Bank? Select all that apply.

Question Title

* 4. How responsive have we been to your questions or concerns about our products?

Question Title

* 5. How likely is it that you would recommend Fidelity Bank to a friend or colleague?

Not at all likely
Extremely likely

Question Title

* 6. In what areas would you like us to improve?

T