The Texas DPS strives to achieve service excellence through open communication and cooperation with our customers.  Please assist us in achieving this goal by completing this service evaluation. We welcome your positive and negative comments on our operations and areas where we might improve our service (e.g., speed of analysis, report writing, personnel and equipment needs). Thank you for your assistance.

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* 1. Which Crime Laboratory are you rating?

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* 2. Which section of the Laboratory are you rating?

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* 3. How likely is it that you would recommend this crime lab to a friend or colleague?

Not at all likely
Extremely likely

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* 4. Overall, how satisfied are you with the service you have received?

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* 5. Which of the following words would you use to describe our service? Select all that apply

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* 6. How well do the services offered meet your needs?

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* 7. How would you rate the quality of the analysis?

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* 8. How would you rate the report that you received?

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* 9. How responsive have we been to your questions or concerns?

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* 10. How long have you been a customer of this crime lab?

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* 11. Have you experienced a situation that you found to be unsatisfactory or unacceptable? Please provide as much information as possible.

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* 12. Have you experienced a situation that you found to be worthy of a compliment? Please provide as much information as possible.

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* 13. Do you have any other comments, questions, or concerns?

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* 14. Please provide your contact information. (Optional - Please note that without contact information, the laboratory's ability to provide follow up will be limited.)

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