A Manager on Duty must have the knowledge necessary to make quick decisions, often without any advanced warning. The information contained in the following test represents just a small sample of the knowledge necessary to serve as an effective leader of the on property team.

Note that some of the questions require more than one answer. You will be able to see your score at the end of the quiz. If you score less than 100%, click "Done" at the bottom of the page to retake the test. You can retake the test as many times as necessary to earn a 100% score.

Thank you for your commitment to being an impactful leader as a TPI Manager on Duty.

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* 1. Enter your name

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* 2. What location do you work at? - Choose only one -

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* 3. What can you personally do to stay "above the line"? [choose one answer]

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* 4. Where would be the best location at your property for a guest to go if severe weather is eminent? [choose one answer]

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* 5. If you witness any form of harassment, you should immediately…[choose one answer]

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* 6. Our SDS book provides which of the following information. [choose one answer]

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* 7. What is TPI Hospitality's company purpose?

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* 8. What does it mean to be a Servant Leader?

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* 9. The TPI Hospitality Guest Incident Or Property Loss form should be used to report any type of unusual circumstances involving a guest.

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* 10. What is the most impactful element of a good safety program? [choose one answer]

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* 11. If a guest or associate is injured, the accident report should be filled out by…[choose one answer]

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* 12. Which of the following positions would most likely be a member of the Emergency Response Team (ERT)? [choose one answer]

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* 13. Slip-resistant shoes are mandatory for which of the following positions? [choose all that apply]

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* 14. The first thing you should do if the power goes out is…[choose one answer]

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* 15. Chemicals are allowed to be mixed when… [choose one answer]

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* 16. Why is it important for the Manager on Duty to "walk the property" occasionally? [choose one answer]

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* 17. What information is provided on your property's fire panel? [choose one answer]

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* 18. Why is persistence the critical element in being a great leader?

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* 19. As the scheduled Manager on Duty, which of the following items are you not required to take with you when investigating the source of a fire alarm? [choose any that apply]

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* 20. What is your first responsibility when you receive a noise complaint from a guest? [choose one answer]

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* 21. As the scheduled Manager on Duty, your first step when a fire alarm rings is to…[choose one answer]

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* 22. When you hear the phrase "below the line" it means that…{choose one answer]

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* 23. How soon must a guest or associate accident report be submitted to the TPI Central Administrative Office? [choose one answer]

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* 24. It is okay to politely ask the guest to wait until your General Manager is available to solve a guest satisfaction issue.

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* 25. As the scheduled MOD, your first step if you experience an associate who fails to follow your direction should be to...[choose one answer]

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* 26. If someone calls and tells you that they became sick after eating at your hotel or restaurant, you should immediately…[choose one answer]

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* 27. Which of the following will result if a guest or associate accident report is not submitted to the TPI Hospitality Administrative Office within the required timeframe? [choose one answer]

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* 28. What is the TPI Hospitality vision statement? [choose one answer]

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* 29. If you experience a robbery, be sure to follow the robber as he leaves so you can identify what type of vehicle he is driving.

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* 30. If you are the scheduled Manager on Duty, your first responsibility when a guest or associate is injured is to…[choose one answer]

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* 31. When making a reservation for a handicapped accessible room, you should always...[choose one answer]

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* 32. When guests are evicted from the hotel, they receive a full refund for their payment since they did not stay the entire night.

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* 33. If you experience a potential exposure to a blood borne pathogen (bodily fluids, blood soiled linens, needles, etc.) who should be contacted immediately? [choose one answer]

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* 34. When you experience a guest complaint, you must always check with your supervisor before addressing the situation.

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* 35. What is the acronym TPI uses to remember our list of core values? [choose one answer]

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* 36. If someone from the press asks questions about a recent happening at your location, you should just say "No comment".

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* 37. Which of the following are not one of TPI's nine core values? [choose all that apply]

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* 38. What are your limitations when it comes to delivering a memorable guest service experience? [choose one answer]

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* 39. A tornado WATCH means...

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* 40. If a guest reports a potential theft from their room, the MOD should [check all that apply]

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* 41. It's appropriate for the MOD to ask for documentation identifying a service animal.

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* 42. What is the only way to experience true fullfilment at work?

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