Section 1

The Global Fund is committed to the continuous improvement of its processes and procedures. As a partnership, it is important to hear from you that any changes we introduce are effective and well received.  

Please complete the relevant sections of this survey.

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* 1. In what capacity do you work with the Global Fund?

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* 2. In which country are you working for the Global Fund?

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* 3. How long have you been working with the Global Fund?

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* 4. Communication from the Global Fund Secretariat has improved in the past year.

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* 5. Communication (e.g. advice, requests) from the Global Fund Secretariat on technical matters is of good quality.

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* 6. The information and guidance I get from the Global Fund Secretariat is consistent (regardless of who sends it from the Secretariat).

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* 7. The decisions made by the Global Fund Secretariat are communicated clearly and are well documented.

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* 8. The decisions made by the Global Fund Secretariat are communicated in a timely manner.

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* 9. FOR PRs / LFAs:  The number of iterations with the Global Fund Secretariat is reasonable (e.g., about grant making, progress updates, disbursements, revisions).” 

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* 10. Collaboration with the Global Fund Secretariat has improved in the past year.

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* 11. Global Fund expectations of my organization / CCM are clearly defined, documented and communicated.

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* 12. The Global Fund Secretariat is responsive to the questions and concerns I raise.

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* 13. Timely and quality feedback on performance is provided by the Global Fund Secretariat.

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* 14. The Global Fund Secretariat supports my organization / CCM in focusing efforts on key risks.

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* 15. The Global Fund processes have become more efficient in the past year.

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* 16. The type and quantity of information required by the Global Fund Secretariat is reasonable.

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* 17. The policies and procedures of the Global Fund are clear and efficient.

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* 18. The Global Fund Secretariat provides effective tools to facilitate submission of quality deliverables.

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* 19. The country I support benefits from working with the Global Fund.

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* 20. What are the top 3 things the Global Fund should improve?

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* 21. FOR LFAs ONLY:

Issues flagged and recommendations made by the LFA are effectively addressed by the Global Fund Secretariat.

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* 22. Any other feedback?

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