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Maintenance Provider Experience with Product Support Frameworks
This survey gathers aerospace maintenance professional knowledge regarding delegation under the Airbus or Boeing product support frameworks (Airbus Supplier Support Conditions – (SSC) and Boeing Product Support Assurance Agreement – (PSAA)).
In “Reviving the Commercial Aircraft Supply Chain,”
co-released
by the International Air Transport Association and Oliver Wyman in October 2025, these “contractual enablers” available to aircraft owners and operators (airlines) together with an existing delegation mechanism to their maintenance providers are an important tool for industry to address supply chain imbalances and build future resiliency.
These “delegations” are NOT those provided for and under 14 CFR. This survey tests the industry’s knowledge of delegations available to the airlines towards their contracted maintenance providers through the product support frameworks of Boeing (the PSAA) and Airbus (the SSC). These frameworks specifically apply to airframe components that are “Seller Furnished Equipment" (e.g., APUs, hydraulics, pneumatics, flight controls, fuel systems). They do NOT apply to (1) Buyer Furnished Equipment (BFE), (2) Engines, or (3) Airbus/Boeing proprietary part numbers.
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1.
Respondent Position/Title:
(Required.)
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2.
Does your company work on...
(Required.)
Yes
No
Aircraft (airframe)
Yes
No
Components
Yes
No
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3.
How does your company receive maintenance information (manuals, service bulletins, etc.)?
Check all that apply.
(Required.)
From customer(s)
Subscription service
Through Customer delegation of its rights under Boeing PSAA and/or Airbus SSC
I don't know
Other (please describe)
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4.
On a scale from 1 (nothing) to 5 (a lot), how much do you know about Boeing PSAA and/or Airbus SSC in relation to maintenance services on airframe components?
(Required.)
1
5
Clear
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5.
Are you aware that through receiving a formal delegation of an owner/operator/airline customer under its rights of Boeing PSAA and/or Airbus SSC, a contract maintenance provider may get direct access to the following provisions from the manufacturer...
(Required.)
Yes
No
Spares parts at airline catalogue price (for the purpose of the delegated customer program).
Yes
No
Lead time guaranteed by the manufacturer with daily financial compensations and/or credits for the airline’s benefit if the manufacturer is delinquent.
Yes
No
Access to maintenance manuals at fair and reasonable conditions.
Yes
No
Guaranteed repair Turnaround Times if an equipment needs to be shipped to the OEM for repairs.
Yes
No
Direct technical assistance from the OEM to support the delegated customer’s program.
Yes
No
OEM training courses at conditions to be mutually agreed, vi) extensive product warranties on brand new parts sourced from the OEM and to be installed onto a Customer equipment, GSE information, etc..
Yes
No
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6.
The company is or has provided contract maintenance services through a customer’s delegation of its rights under Boeing PSAA / Airbus SSC.
(Required.)
Yes
No
I don't know.
7.
How many times has the delegation received from your Airline customers been questioned or faced impediments from the subject airframe equipment supplier(s)? Was this successfully resolved through escalation by the delegated airline towards the overseeing Suppliers Management departments of Boeing / Airbus ? Could you share examples of recurring difficulties related to the delegations ?
8.
Please share any addition thoughts or experiences you believe will help the industry maximize awareness of product support frameworks.
9.
If you would like more information related to product support frameworks, please provide your name and email address.
Name (First Last)
Email address
