We appreciate your partnership with IHLS Delivery Services. This survey should take you about 5-10 minutes to complete. We are committed to providing great service to you and your candid feedback is critical to our focus on continuous improvement.

Please complete our survey before Wednesday, February 28, 2018.

* 1. What type of library do you work for?

* 2. Which office provides delivery to your library?

* 3. What is your role at the library? (check all that apply)

* 4. How often do you receive delivery?

* 5. Does the frequency of delivery meet your needs?

* 6. Functional 5 day a week service is now in force for all hubs.  Are you receiving your items in a more timely manner?

* 7. Does your library participate in DOG (Delivery on the Go, i.e., downstream on same route/same day delivery)?

* 8. What delivery information do you wish was on the IHLS website?

* 9. What do you like about IHLS Delivery?

* 10. Are there any changes you would make to your current delivery service?

* 11. Please rate on a scale of 1 to 5 (where 1=Very Dissatisfied and 5=Very Satisfied) eleven areas of delivery, then give an overall rating of the delivery service as a whole.

  1 Very Dissatisfied 2 3 4 5 Very Satisfied N/A
The delivery drivers are good ambassadors of IHLS.
Your library’s typical experience with delivery.
Receive timely information.
Delivery frequency meets your patrons' needs.
Delivery Reliability.
Flexibility of Delivery.
Turn-Around time in delivery (the time it takes your item to travel to the requesting library).
Accuracy of items in tubs.
Condition of items in tubs.
Text messaging alert system for notification of delivery cancellations and delays.
Help desk ticketing system.
How would you rate your overall experience with delivery?

* 12. Do you have any additional comments that you would like to share with IHLS Delivery Service?

Thank you for taking the time to complete the survey and share your experience with IHLS Delivery. We appreciate your feedback.

* 13. Library Name:

* 14. Would you like to be contacted regarding this survey?

* 15. Person Completing the Survey (Optional):

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