Active Listening

Active listening is the process by which an individual secures information from another individual or group. The “active” element involves taking steps to draw out details that might not otherwise be shared. Active listeners avoid interrupting at all costs, summarize and repeat back what they have heard, and observe body language to give them an extra level of understanding.
Active listening is a helpful skill for any worker to develop. It helps you truly understand what people are saying in conversations and meetings (and not just what you want to hear, or think you hear). During interviews, it can help you build rapport with your interviewer.
Active listening techniques include:
• Building trust and establishing rapport
• Demonstrating concern
• Paraphrasing to show understanding
• Nonverbal cues which show understanding such as nodding, eye contact, and leaning forward
• Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand”
• Asking open-ended questions
• Asking specific questions to seek clarification
• Waiting to disclose your opinion
• Disclosing similar experiences to show understanding




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* 1. List 3 Ways that you can show someone that you are Active Listening during a conversation.

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* 3. ………………………………………………………….

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* 4. Student Details

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