Palm Island Passenger Satisfaction Survey

SeaLink North Queensland is conducting its annual Customer Feedback Survey on our services to Magnetic Island and Palm Island. This survey has been developed to learn more about your experiences with us. Your responses will help our team make improvements to our service, creating a better experience for all our customers. The survey will only take a few minutes and is easy to complete. Your responses will be kept anonymous. No names, addresses or any other identifying information will be recorded, ensuring complete confidentiality. Please take time to help us better understand how our services can be improved.

To complete the Magnetic Island Survey click here

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* 1. How do you identify yourself?

Male

Female

Other

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* 2. Which category below includes your age?

15-24 years

25-34 years

35-44 years

45-54 years

55-64 years

65-74 years

75 and over

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* 3. The mode of travel I will use connecting from this service is?

Bus

Car/ Scooter

Taxi/ Ride share

Bicycle

On foot

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* 4. How would you describe your travel party?

Alone/ Independent

Couple/ Partner

Family and Friends

Colleagues

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* 5. Where do you usually reside?

I live in Townsville

I am a resident of Palm Island

I am a resident of Magnetic Island

I don't live in Townsville, but I live in North Queensland

I live elsewhere in Queensland

I live in a different country

I live interstate - list which State

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* 6. The main purpose for this trip is? (please tick all that apply)

Employment/ Education/ Training

Holiday/ Day trip

Health/ Medical/ Dental

Visiting friends or family

Shopping

Participating in an event

Other

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* 7. During the past 12 months I have used this ferry service:

Never before

1 - 4 times

5 - 10 times

11 + times

Every day

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* 8. How important were the following service features to your experience?

	Not Important at All	Somewhat Important	Important	Very Important	Extremely Important
Booking/ check -in experience	Booking/ check -in experience Not Important at All	Booking/ check -in experience Somewhat Important	Booking/ check -in experience Important	Booking/ check -in experience Very Important	Booking/ check -in experience Extremely Important
Staff friendliness	Staff friendliness Not Important at All	Staff friendliness Somewhat Important	Staff friendliness Important	Staff friendliness Very Important	Staff friendliness Extremely Important
Our Website	Our Website Not Important at All	Our Website Somewhat Important	Our Website Important	Our Website Very Important	Our Website Extremely Important
Availability of information (on timetables, tickets and fares)	Availability of information (on timetables, tickets and fares) Not Important at All	Availability of information (on timetables, tickets and fares) Somewhat Important	Availability of information (on timetables, tickets and fares) Important	Availability of information (on timetables, tickets and fares) Very Important	Availability of information (on timetables, tickets and fares) Extremely Important
Being informed of service changes (delays or disruption)	Being informed of service changes (delays or disruption) Not Important at All	Being informed of service changes (delays or disruption) Somewhat Important	Being informed of service changes (delays or disruption) Important	Being informed of service changes (delays or disruption) Very Important	Being informed of service changes (delays or disruption) Extremely Important
Cleanliness	Cleanliness Not Important at All	Cleanliness Somewhat Important	Cleanliness Important	Cleanliness Very Important	Cleanliness Extremely Important
Feeling safe	Feeling safe Not Important at All	Feeling safe Somewhat Important	Feeling safe Important	Feeling safe Very Important	Feeling safe Extremely Important
Comfort	Comfort Not Important at All	Comfort Somewhat Important	Comfort Important	Comfort Very Important	Comfort Extremely Important
Seat availability	Seat availability Not Important at All	Seat availability Somewhat Important	Seat availability Important	Seat availability Very Important	Seat availability Extremely Important
Reasonable price	Reasonable price Not Important at All	Reasonable price Somewhat Important	Reasonable price Important	Reasonable price Very Important	Reasonable price Extremely Important
Internet or WIFI access	Internet or WIFI access Not Important at All	Internet or WIFI access Somewhat Important	Internet or WIFI access Important	Internet or WIFI access Very Important	Internet or WIFI access Extremely Important

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* 9. How did we perform on the following service features?

	Extremely Poor	Poor	Average	Good	Excellent
Booking/ check -in experience	Booking/ check -in experience Extremely Poor	Booking/ check -in experience Poor	Booking/ check -in experience Average	Booking/ check -in experience Good	Booking/ check -in experience Excellent
Staff friendliness	Staff friendliness Extremely Poor	Staff friendliness Poor	Staff friendliness Average	Staff friendliness Good	Staff friendliness Excellent
Our Website	Our Website Extremely Poor	Our Website Poor	Our Website Average	Our Website Good	Our Website Excellent
Availability of information ( on timetables, tickets and fares)	Availability of information ( on timetables, tickets and fares) Extremely Poor	Availability of information ( on timetables, tickets and fares) Poor	Availability of information ( on timetables, tickets and fares) Average	Availability of information ( on timetables, tickets and fares) Good	Availability of information ( on timetables, tickets and fares) Excellent
Being informed of service changes ( delays or disruption)	Being informed of service changes ( delays or disruption) Extremely Poor	Being informed of service changes ( delays or disruption) Poor	Being informed of service changes ( delays or disruption) Average	Being informed of service changes ( delays or disruption) Good	Being informed of service changes ( delays or disruption) Excellent
Cleanliness	Cleanliness Extremely Poor	Cleanliness Poor	Cleanliness Average	Cleanliness Good	Cleanliness Excellent
Feeling safe	Feeling safe Extremely Poor	Feeling safe Poor	Feeling safe Average	Feeling safe Good	Feeling safe Excellent
Comfort	Comfort Extremely Poor	Comfort Poor	Comfort Average	Comfort Good	Comfort Excellent
Seat availability	Seat availability Extremely Poor	Seat availability Poor	Seat availability Average	Seat availability Good	Seat availability Excellent
Reasonable price	Reasonable price Extremely Poor	Reasonable price Poor	Reasonable price Average	Reasonable price Good	Reasonable price Excellent
Internet or WIFI access	Internet or WIFI access Extremely Poor	Internet or WIFI access Poor	Internet or WIFI access Average	Internet or WIFI access Good	Internet or WIFI access Excellent

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* 10. If you have had a poor experience, please tell us what happened (if applicable):

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* 11. Were there any staff members who stood out? Please provide us with their names:

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* 12. How likely would you recommend our services to others?

Extremely likely

Somewhat likely

Neither likely or unlikely

Somewhat unlikely

Extremely unlikely