SeaLink North Queensland is conducting its annual Customer Feedback Survey on our services to Magnetic Island and Palm Island. This survey has been developed to learn more about your experiences with us. Your responses will help our team make improvements to our service, creating a better experience for all our customers. The survey will only take a few minutes and is easy to complete. Your responses will be kept anonymous. No names, addresses or any other identifying information will be recorded, ensuring complete confidentiality. Please take time to help us better understand how our services can be improved.

To complete the Palm Island Survey click here 

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* 1. How do you identify yourself?

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* 2. Which category below includes your age?

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* 3. The mode of travel I will use connecting from this service is?

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* 4. How would you describe your travel party?

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* 5. Where do you usually reside?

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* 6. The main purpose for this trip is? (please tick all that apply)

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* 7. During the past 12 months I have used this ferry service:

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* 8. How important were the following service features to your experience?

  Not Important at All Somewhat Important  Important  Very Important Extremely Important
Booking/ check -in experience
Staff friendliness
Our Website
Availability of information (on timetables, tickets and fares)
Being informed of service changes (delays or disruption)
Cleanliness
Feeling safe
Comfort 
Seat availability
Reasonable price
Internet or WIFI access

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* 9. How did we perform on the following service features?

  Extremely Poor Poor Average Good Excellent
Booking/ check -in experience
Staff friendliness
Our Website
Availability of information ( on timetables, tickets and fares)
Being informed of service changes ( delays or disruption)
Cleanliness
Feeling safe
Comfort 
Seat availability
Reasonable price
Internet or WIFI access

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* 10. If you have had a poor experience, please tell us what happened (if applicable):

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* 11. Were there any staff members who stood out? Please provide us with their names:

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* 12. How likely would you recommend our services to others?

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